Lots of stuff on Prepfully is free. Our interview Question Bank is completely free, as are the Interview Guides. For some of our products (which involve experts), there are fees associated. We’ve very competitive in our pricing though - and we offer no-questions-asked refunds if you ever feel you didn’t get the value you’re looking for.

Prepfully is the go-to place for your interview prep. We have interview questions, interview guides, and a panel of experts across pretty much all top companies and for all major roles, who provide practice interviews and advice. Our most popular product is the Mock Interview, where you get real-world practice with an expert who has either worked at, or is working at your target company and role - and is best suited for making sure you’re fully prepared to ace your interview!

Prepfully is the go-to place for your interview preparation through mock interviews.

The Prepfully Practice Interview is a 1-hour session with an expert.
An expert is someone who’s working at, or has recently worked at your target company in your target role, so they know how to best prepare for the interview.
The session is a simulation of a real-world interview. You’ll receive verbal and written feedback, and also what your experts’ hiring decision would have been, had this been a real interview.

The Prepfully Practice Interview is a 1-hour sesion replicating a real-world interview with an expert from your target company and role.


What can I expect from a practice interview?​

We go the extra mile to protect your privacy. All your data is protected. Our website is completely secure. If you use a product involving experts, we give you the option to share your resume so they can customize their advice to your background/ context – but if you don’t want to share it - no worries. We recommend practice interviews be done over audio. Full details in our privacy policy.

We go the extra mile to protect your privacy. All your data is protected. Our website is completely secure. 

All sessions involving experts are currently held over conferencing tools such as Google Meet. Once the session is confirmed, we send out a Google calendar invite to both the candidate & expert with a conference link.
To protect the privacy of both sides, we recommend audio, and perhaps screen-shares when necessary.

All sessions involving experts are currently held over conferencing tools such as Google Meet.

How do I connect with Prepfully’s experts?

We do this at our end. Just as we are committed to protect your privacy, we also protect our experts’ - and therefore we only share an anonymized profile and relevant experience with you once your session is booked.

We only share an anonymized profile and relevant experience with you once your session is booked.

It shouldn’t – we ask experts to declare a conflict of interest in their company if they are ever asked to be part of your actual hiring process.

Can a session with an expert working at my target company affect my hiring process?

Yes, we do share an anonymized profile of your expert, along with the sections of their experience which are relevant for your request. However, personal details are not revealed in order to protect their privacy. Check out our privacy policy for the full set of details.

we do share an anonymized profile of your expert, along with the sections of their experience which are relevant for your request.

Will I know the profile of the expert who’ll take my session?

This has literally never happened – ever. We’ve got a robust matching algorithm to ensure we find the best possible expert for your requirements.
However, you have the option to reject the expert within 24h of a session being scheduled - we’ll find a new expert for you. 

Please do note though, we can't inquire into our expert's specific teams in the company they're working in, since this constitutes confidential information. You always have the option to cancel the session - and we'll issue a full refund minus PayPal's transfer fees.

We’ve got a robust matching algorithm to ensure we find the best possible expert for your requirements.

What if I do not find the expert profile suitable to take the session?

First off, we apologize for your negative experience.


Please give us details here, or email us at support@prepfully.com right after the interview. If you provide specifics of what went wrong within 24 hours of the session, and it's clear that your expert failed in delivering upon the requested mock interview experience, we will offer you a refund of value. A refund of value is where you tell us whatever you think the session was worth; we'll reach out to your expert to notify them, and then refund the difference. For instance, if you paid 100 USD for a session but there was a clear failure on the part of the expert to deliver a relevant interview experience, you can then tell us how much the interview was worth to you (eg. 70 USD), and we'll coordinate with the expert to refund the difference (eg. 30 USD). Please do note, your expert spent a lot of time in that session, so we ask you to be thoughtful of their time and effort invested too. However, it is your decision and we trust you to make the right one.

You will need to have filled out your written feedback form answering all relevant questions that you would have received immediately after the session.

You'll need to send us as many specifics regarding how the session didn't work as possible - we take refund requests very seriously, and need all possible information in order to have a deep discussion with your expert, so that where there was a genuine problem, they can learn from the experience and improve their services.

Both 1 and 2 must happen within 24 hours of your session being completed.

Important: Once 24 hours have passed, we can unfortunately not support refund requests. This is because 

Experts have already been paid by this point, and it is not possible to claim payments back. 

Experts' and candidates' memories remain fresh only up to a certain point. Longer periods lead to disagreements and misrepresentations of what really happened in-session.

The 24 hour rule protects our experts from fraud, as well as protects Prepfully from perpetual liability.

Is "my actual interview was nothing like the mock interview" a legitimate reason for requesting a refund?

To explain further - when this accusation is made, we investigate your target company/role's interview process to verify if the topics covered by the expert were (a) relevant and (b) in line with any special request you might have provided through Prepfully. If they were, then a refund is not possible. However, if either of the two conditions above were not satisfied, you will be entitled to a refund. In this case too, a request must be made within 24 hours of the session being completed.

Please do note, it would be impossible for one expert to cover all possible topics, themes, or questions, that an actual interviewer might cover in the live interview, in a single mock interview. For some roles, candidates request several mock interviews to cover an array of topics. This can help you ensure greater coverage over topics which will happen in your actual interview. If you have a special request (eg. "portfolio review type interview" for a Product Designer role, or a "Product Sense" style interview for a Product Manager role), then you always have the option to send this through us in advance, and your expert would be happy to customize the interview based on this requirements.

Please give us details here, or email us at support@prepfully.com.

What if I did not find the session with the expert useful?

The first reschedule is always free, and can be done up to 48 hours before the originally scheduled time. Additional reschedules require a fee of 15 USD for each reschedule.


Likewise, cancellation is free up to 48 hours before the scheduled slot. Please reach out to support@prepfully.com for any refund related requests. 

PS - For all refunds initiated by you, we issue the entire invoice amount minus PayPal's transfer fees (which are usually ~5% of the transaction value). If a refund occurs because of something going at our end, we bear PayPal's transfer fees on ourselves.

The first reschedule is always free, and can be done up to 48 hours before the originally scheduled time.

What’s the reschedule and cancellation policy?

We collect payment at the time of scheduling, so that we can guarantee it for our experts. Therefore, the due date is always prior to a session, and if payment is not received by then, the session will be cancelled.

We collect payment at the time of scheduling, so that we can guarantee it for our experts.

We love to get feedback! We have a contact form– or just drop us a note at support@prepfully.com. We’ll try to get back within 24 hours :)

We have a contact form– or just drop us a note at support@prepfully.com.

How can I give any feedback to Prepfully?

Practice interviews will help you understand your current preparation level, and where you need to improve. However, during the practice interview session, we don’t expect experts to give detailed advice on how to improve. If you’re looking for specific/detailed advice - we recommend an ‘Expert Advice’ session.
We also explicitly ask our experts not to share any confidential information - this includes trade secrets, product roadmaps, financial information related to their employer and anything they deem sensitive. This protects them as well as you.

Practice interviews will help you understand your current preparation level, and where you need to improve. If you’re looking for specific/detailed advice - we recommend an ‘Expert Advice’ session.

What should I NOT expect from a practice interview?

Short answer - no.
All our experts are seasoned professionals and work at reputed companies - and they deserve to be fairly compensated for their knowledge and experience :)

We do have interview questions for nearly all top companies and roles. Check them out here.

Do I get some preparation material for the interview?

The price depends on your target company & role. We’re super competitive in our rates, and pretty confident of the value we deliver. You can find the price for your target company and role here.

The price depends on your target company & role. We’re super competitive in our rates, and pretty confident of the value we deliver.

In this scenario - we recommend an Expert Advice session. Experts provide all kinds of interview related advice and guidance. Fill out the usual practice interview form, and mention that you’re looking for expert advice in the “Special Requests” section.

In this scenario - we recommend an Expert Advice session. 

​I’m not prepared enough to do a mock interview, but need some advice on how and what to prepare. What should I do?

Experts provide (some) verbal feedback at the end of the interview itself. We ask them to submit detailed written feedback within 24 hours. If you need feedback faster, we’d recommend flagging within the special requests section - we can ask experts to keep the last 5-10min of the session dedicated to more detailed verbal feedback.

Experts provide (some) verbal feedback at the end of the interview itself. We ask them to submit detailed written feedback within 24 hours. 

Expert advice sessions are not mock interviews, so experts won’t come prepared with any kind of interview questions.
We also explicitly ask our experts not to share any confidential information - this includes trade secrets, product roadmaps, financial information related to their employer and anything they deem sensitive. This protects them as well as you.

Expert advice sessions are not mock interviews, so experts won’t come prepared with any kind of interview questions.

What should I NOT expect from an Expert Advice session?

The Prepfully Expert Advice session is a 1- hour session in which you can request for expert advice on any aspect of your interview preparation. This could be expert guidelines on how to prepare for the interview, pro tips, general guidance, resource recommendations - whatever coaching you need.

The Prepfully Expert Advice session is a 1- hour session in which you can request for expert advice on any aspect of your interview preparation. 

What can I expect from an Expert Advice session?

Given that your interview is so close, we recommend scheduling a Practice Interview ASAP to gauge your preparation level. It might be worth scheduling a follow-up Expert Advice session to get tips and improve upon whatever constructive you receive.

Given that your interview is so close, we recommend scheduling a Practice Interview ASAP to gauge your preparation level.

My interview is in a week, should I take an Expert Advice session or a Practice Interview?

The Prepfully Interview Package is a series of sessions between you and the expert, to mentor you through all stages of your interview journey, and make sure you’re fully prepped to ace every step of the process.
The number, duration and content of the sessions is curated for the target company and role. For instance, PM roles generally require 5 sessions. Software engineering candidates often take up to 7 sessions to ensure they get the coding practice they need.
The first session is usually a diagnostic practice interview, followed by sessions specially designed to focus on your requirement. Based on expert evaluation and your needs, the following sessions could be practice interviews, expert advice, focus sessions or a combination of these.
To ensure that you have expert support throughout the process, we set up a Slack channel so that you can get in touch for resolution of any quick queries. Just request you to keep in mind the time zones, and remember, this helpline is only for really important stuff:)

The Prepfully Interview Package is a series of sessions between you and the expert, to mentor you through all stages of your interview journey, and make sure you’re fully prepped to ace every step of the process.

What can I expect from an Interview Package?

The payment for the entire package is due before the first session is scheduled, so that the expert can proceed to block time for multiple sessions with you.
Worry not though, we have a comprehensive cancellation and refund policy.

The payment for the entire package is due before the first session is scheduled, so that the expert can proceed to block time for multiple sessions with you.

For the duration of your Interview process, we establish a Slack channel between you and the expert. You can use this to update the expert on your progress, get your last-minute queries resolved, and also to schedule further sessions.

For the duration of your Interview process, we establish a Slack channel between you and the expert. 

How will I be in touch with the expert on an on-going basis?

You can contact us directly at support@prepfully.com with your requirements and we’ll set up a package for you.

I do not see the Interview Package product on the site. How do I access it?

Prepfully offers a comprehensive cancellation and refund policy for Interview Packages.
For any queries, please reach out at support@prepfully.com

Cancellation:

If you cancel before the package starts, you get a full refund as long as you let us know 48 hours in advance - after this, the first session will be charged.

If you cancel mid-package, all unused sessions are refunded.

If cancellation is requested by you, we issue the refund minus PayPal's transfer fees (which are usually ~5% of the transaction value)

If you complete the package but unfortunately don’t get an offer, we refund 20% of the package amount. We’ll need you to forward an email from your target company confirming that you didn’t receive an offer.

Here’s an example to demonstrate:
Data Engineer, Facebook. 5 session package for 750 USD

You will receive refund in the following scenarios:

If you cancel entire package, you will receive full refund of 750 USD, minus PayPal's transfer fees.

If you have completed 3 sessions, and decide to cancel (for any reason at all) - you’ll receive a refund of USD 300 (2 sessions @ 150 USD each), minus PayPal's transfer fees.

If you have completed all sessions of the package, but don’t receive an offer - send across the email from your recruiter and we’ll refund 20% of the package cost.

Prepfully offers a comprehensive cancellation and refund policy for Interview Packages.

What is the cancellation / refund policy?

For comprehensive expert support through all phases of your interview process, choose the Interview Package. You’ll have an experienced mentor ensuring you’re fully prepped for your interviews every step of the way.
We recommend that you first take a Practice interview or Expert advice session to get an idea of how useful the package would be for you. Let us know at support@prepfully.com and we’ll get you started!

For comprehensive expert support through all phases of your interview process, choose the Interview Package. 

Should I take the Interview Package product?

Frequently asked questions

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