Frequently asked questions

How do I connect with Prepfully’s experts?

All Prepfully sessions are currently conducted over Zoom.

Once the session is scheduled and confirmed, you'll receive a calendar invite with a conference link. The link will be shared with both the candidate and the expert.

We recommend audio calling (and screen sharing where necessary, of course) to protect the privacy of the candidate as well as the expert, and use of video only if absolutely necessary and mutually agreed.

PS - we're constantly trying new tools which help improve the experience and protect all participants' privacy, so you might sometimes get an invitation to use something completely different too.

If you have ideas re: alternative tools which work better - please definitely send them across to us on