Prepfully Terms of Service
Welcome to Prepfully! Prepfully is an online platform designed to help candidates be better
prepared for their interviews and grow their career by providing an
array of relevant products & services
PLEASE CAREFULLY READ THE FOLLOWING TERMS OF USE (THE “TERMS OF
USE”), BECAUSE THEY DESCRIBE YOUR RIGHTS AND RESPONSIBILITIES AND
FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU, A USER (see 1) AND PREPFULLY (“Prepfully”, or “prepfully.com” or “we”, “our” or “us”) WITH RESPECT TO YOUR USE OF THE SERVICE.
The Service (collectively, the “Service” or “Services”) including but not limited to any content, products and services offered on or through
www.prepfully.com (the “Site”), any related subdomains and forums, chat rooms, blogs, accounts as well
as other products and services offered by Prepfully (collectively, "Prepfully")
To access or use the Service, you must be at least 13 years of age or,
the age of majority in your jurisdiction. By using this Service you
represent and warrant that you meet all the foregoing eligibility
requirements as per the applicable law of the jurisdiction you reside
in
THESE TERMS OF USE INCLUDE (1) AN ARBITRATION PROVISION; (2) A WAIVER
OF RIGHTS TO BRING A CLASS ACTION AGAINST US; AND (3) A RELEASE BY YOU
OF ALL CLAIMS FOR DAMAGE AGAINST US THAT MAY ARISE OUT OF YOUR USE OF
THE SERVICE. BY USING THE SERVICE, YOU AGREE TO THESE PROVISIONS.
IF YOU DO NOT AGREE WITH ALL OF THE TERMS OF THE TERMS OF USE AND THE
ABOVE ELIGIBILITY REQUIREMENTS, YOU ARE PROHIBITED FROM USING THE
SERVICE
While using the Service, we may require you to provide personal
information. We retain and use such information according to the terms
of our Privacy Policy set forth at prepfully.com/privacy-policy (the “Privacy Policy”). By submitting to the Terms of
Use, you also agree to the terms of Prepfully’s Privacy Policy.
For purposes of the Terms of Use, “you” and
“your” means you as the user of the Service. If you use the
Service on behalf of a company, organization, or other entity, then (a)
“you” includes you and that entity, and (b) you represent
and warrant that you are an authorized representative of that entity
with the authority to bind the entity to these Terms of Use, and that
you agree to these Terms of Use on the entity’s behalf.
- Key Terms
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“Candidate” refers to a User, registered or unregistered, who is using
Prepfully to help themselves better prepare for an interview or help
themselves grow their career.
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“Expert” and “Coach” refers to a User registered on our platform who has offered to help a
Candidate with interview preparation and/or other career goals.
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“Expert Advice” is a Session with an Expert where the Expert provides a Candidate
advice on a topic of the Candidate’s choosing. The Expert will
provide advice and guidance, but are explicitly required not to share
any confidential or sensitive information.
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“Feedback” can refer to an Expert’s notes for a Candidate, a
Candidate’s notes for an Expert, or a User’s notes to
Prepfully.
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“Practice Interview” and “Mock Interview” is a Session where a Candidate receives a real-world interview
simulation from an Expert.
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“Interview Guide” is an informational guide curated by Prepfully on a career or
interview focused topic.
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“Interview Package” and “Bulk Booking” is a collection of Sessions
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“Payment” is the money a Candidate pays to Prepfully
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“Payout” is the amount transferred by Prepfully to an Expert once they
complete a Session for a Candidate.
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“Interview Questions” refers to a collection of sample questions asked in an interview at a given
target company or role as well as previously asked interview
questions. Some questions might have answers.
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“Session” is a conversation between an Expert and Candidate facilitated
by Prepfully. Sessions are generally 1-hour long but may vary based on
different conditions.
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“Target Company” refers to the company the candidate is applying to
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“Target Location” refers to the country or city of the office of a Target Company
to which a candidate is applying to
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“Target Role” refers to a role the Candidate is applying for
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“Transaction” means a formal agreement of service between the User and
Prepfully, where an exchange of funds might be involved
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“User(s)” refer to those who use or access any product/service on
Prepfully, registered or unregistered and User may either be Expert or
Candidate
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“User Generated Content ("UGC")” refers to all content(s) created and/or uploaded in the Site by
Users as opposed to other content(s) created and/or uploaded by
Prepfully
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Using Prepfully
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Who Can Use It. Use of Prepfully by anyone under 13 years of age is prohibited. A
User represents that he/she/they are at least the age of majority in
the jurisdiction where the User lives or, if the User is not, the
User’s parent or legal guardian must consent to this Terms of
Service and affirm that they accept this Agreement on the User’s
behalf and bear responsibility for the User’s use.
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Registration. When Users set up a profile on Prepfully, the Users will be
asked to provide certain information about themselves. Users agree to
provide us with accurate information, when Users create their accounts
on Prepfully. We will treat information Users provide as part of
registration in accordance with our Privacy Policy. Users should take care in maintaining the confidentiality of their password.
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Privacy Policy. Our privacy practices are set forth in our Privacy Policy. By use of Prepfully, Users agree to accept our Privacy Policy.
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Termination. The Terms remain in effect for users so long as the user(s)
account remains open. A user shall have all the right to close the
User's account at any time. Prepfully reserves the right to terminate the account of any user on
grounds of violation of Prepfully’s Privacy Policy, Terms of
this Agreement, or for any other reason which Prepfully shall deem
necessary, without serving due notice. Prepfully has no liability and
shall not be answerable whatsoever to the user for any termination of
the user's account or related deletion of user information.
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Changes to Prepfully. We are always trying to improve the Users’ experience on
Prepfully. We may need to add or change features and may do so without
notice to the Users.
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Feedback. We welcome any User’s feedback and suggestions about how
to improve Prepfully. Users can submit their feedback either by a)
Contact form on the site b) Emailing us at support@prepfully.com c) Product feedback form (provided only to the Users who use
one of our products). By submitting feedback, Users agree to grant us
the right, at our discretion, to use, disclose and otherwise exploit
the feedback, in whole or part, freely and without compensation to the
Users.
- Candidates
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Candidates are prohibited from scheduling Session(s) with Experts
outside Prepfully.
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Candidates are prohibited from offering direct payments to Experts.
Prepfully pays out the agreed payouts to the experts once a session is
completed.
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Prepfully retains the right to use all Feedback (without disclosing
personal details of the User unless prior permission taken from the
User) for Prepfully marketing and promotional purposes
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Candidates pay Prepfully to access the paid products such as sessions
with an expert. Prepfully uses Payment Services Providers (i.e.
Paypal, Stripe and Wise) for purposes of collecting payments from
candidates.
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A Candidate should not ask any company-sensitive information from the
Expert. The Expert is not required to provide any such information to
Candidates.
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Candidate modification policy.
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By using any product on the Service, you agree and accept the
relevant cancellation and rescheduling policies or any other
additional terms and conditions associated with the product as shared
on the Service or Prepfully team. In case of any unclarity around the
policies, the Candidate is expected to clarify it with Prepfully
customer support by emailing us at support@prepfully.com.
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Before the session time is confirmed, Candidates can pause, modify
their session, or cancel without any charge, though payment processing
fees are not refunded.
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Once the session time is locked in until 24 hours before the session,
any changes by the Candidate, including reschedules or cancellations,
will incur a $25 fee.
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Within 24 hours of the session, modifications will cost 50% of the
session's price.
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After the session starts, Candidates cannot reschedule or cancel
unless the Expert fails to show, in which case a full refund or free
reschedule is offered.
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In this context, if a Candidate misses a session, Prepfully is not
required to provide a free reschedule or a refund. Prepfully might
choose to provide a refund, or provide a discount on a future session
at its own discretion.
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For assistance, Candidates should contact support@prepfully.com.
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Filing a transaction dispute or reversing a payment through the
User’s payment provider or the User’s bank is a violation
of these Terms of Service. Doing so may get the User’s account
temporarily or permanently disabled. Note: once the User has filed a
dispute with the User’s payment provider, the funds will be
ineligible for a refund due to our obligations towards the payment
provider.
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Prepfully, through its Payment Services providers, reserves the right
to cancel transactions or place funds on hold for any suspected
fraudulent transactions made on the Site.
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A Candidate is not entitled to receive any written Feedback from the
Expert as an upfront expectation. This is included as part of
the Service by most Experts. This Feedback can only be accessed once
the Candidate submits their own Feedback on the Expert.
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To protect against fraud, unauthorized transactions (such as money
laundering), claims or other liabilities, payment information in
connection with payment for sessions is collected by either Prepfully
or Prepfully’s Payment Services Providers. Payment Services
Providers may also collect such other information as necessary for
purposes of processing payments. This information is subject to the Privacy Policy applicable to the Payment Service expert.
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By using any payment method and/or providing payment details for
making payments to Prepfully, a User represents and warrants that: (a)
the User is legally authorized to provide such information; (b) the
User is legally authorized or have permission to make payments using
the payment method(s); (c) if the User is an employee or agent of a
company or person that owns the payment method, the User is authorized
by that company or person to use the payment method to make payments
to Prepfully; and (d) such actions do not violate any applicable
law
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Experts should not schedule Sessions with Candidates outside of
Prepfully.
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Experts should not ask for direct payments from Candidates at any
point. Prepfully pays out the agreed payout to the expert via Paypal,
Wise or Bank Transfer. Payout fees are always borne by Experts.
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Prepfully retains the right to use all Feedback (without disclosing
personal details of the User unless prior permission taken from the
User) for Prepfully marketing and promotional purposes
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An Expert is entitled to payout for a Session only once they have
completed the session and submitted the Feedback form after the
completion of the session. No payout will be made until this is
completed.
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Expert’s rating, number of sessions and payout may influence
the number of potential session requests an expert gets on
Prepfully
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The expert's rating is calculated based on the reviews given by
candidates as well as their contributions on the Prepfully
platform
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Expert’s payout can depend on the role & company(s) they
support sessions for, and their past experience.
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If an expert requests higher payouts per Session, this can be
approved or declined by Prepfully. Prepfully might request additional
information to make an informed decision.
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Prepfully does not commit to providing a fixed number of sessions to
an Expert during a given period
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Prepfully matches the expert with relevant Candidates, and the Expert
agrees to take Session(s) with the candidate if they are available.
Experts can choose to pre-upload their availability which can then
directly be booked by Candidates on the Prepfully platform without
needing additional confirmations from the Expert.
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Conflict of Interest and Sensitive Information
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If a conflict of interest occurs, Experts are expected to declare it
in a timely manner and ensure that there is no adverse effect on a
Candidate’s application. If Experts suspect a possible conflict
of interest, Prepfully expects Experts to decline a Session or cancel
a Session if already scheduled, rather than risking the manifestation
of this conflict of interest.
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An Expert should not share any information with the Candidate that is
labelled ‘sensitive’ or ‘confidential’ by
their employer. All Users are expected to adhere in a compliant way to
their company policies and any other terms they might be contractually
obliged to, such as NDAs.
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If an Expert is asked to take an actual interview of a Candidate at
their current company, and they have completed a Session for this
Candidate on the Prepfully platform, then we expect the Expert to
declare a conflict of interest at their company and get themselves
removed from the hiring process for this Candidate. Alternatively if
you are asked to take a Session of a Candidate on the Prepfully
platform, whom you are potentially interviewing at your company, then
we expect the Expert to declare a conflict of interest to Prepfully so
we can recommend an alternative Expert for this Candidate, or
alternatively cancel their Session request and issue a refund.
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Prepfully recommends taking a defensive approach to Conflict of
Interest and Sensitive Information. If an Expert suspects that they
might be violating a contractual or legal obligation, they should
default to declining to provide Service to the Candidate and notify
Prepfully immediately so that a Refund can be issued.
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Expert modification policy
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An Expert can request a reschedule, cancellation or modification for
a Session
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A candidate has the right to decline a reschedule and instead request
a Refund. In this scenario, the Expert is not entitled to any payout for this
Session.
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If an Expert is late to the session
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then the Expert is required to compensate for the lost time and
provide the Candidate a session for the entire duration promised
initially to the candidate.
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The Candidate has the right to request cancellation of this session
and receive a full Refund. In this scenario, the Expert is not
entitled to any payout for this Session.
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If an Expert fails to provide the Candidate a session for the entire
duration promised to the candidate (barring the scenario where the
candidate was late to the session), the Candidate has the right to
request a Refund, and Prepfully has the right to cancel the payout for
this Session. Prepfully might choose to issue a partial payout for
such sessions at its sole discretion.
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By providing a payout preference to Prepfully via the Site, through
email, or any other medium, the Expert represents and warrants that:
(a) the Expert is legally authorized to provide such information; (b)
the Expert is legally authorized or have permission to receive
payments using the payment method(s); (c) if the Expert is an employee
or agent of a company or person that owns the payment method, the
Expert is authorized by that company or person to use the payment
method to make payments to Prepfully; (d) such actions do not violate
any applicable law; and (e) the Expert will take all actions necessary
in order to stay compliant with the laws of any jurisdictions which
apply to them.
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User Conduct: By using Prepfully, you agree that you will:
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Comply with all the applicable laws, policies, regulatory laws
including but not limited to privacy, intellectual property,
tax, data protection;
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Provide us with accurate and true information;
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Use the services in a professional manner.
By using Prepfully, you
also agree that you will not, under any circumstances:
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download (other than through page caching necessary for personal use, or as otherwise
expressly permitted by the Terms of Use), modify, copy, distribute,
transmit, display, perform, reproduce, duplicate, publish, license,
create derivative works from, or offer for sale any information
contained in, or obtained from or through, the Service, without
Prepfully’s express prior written consent;
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duplicate, decompile, reverse engineer, disassemble, decrypt, decode,
translate, or derive source code from any aspect of the Service
(including any underlying idea or algorithm), or attempt to do any of
the same;
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decrypt or modify any data transmitted between a client and the
Prepfully server in a manner not expressly authorized by
Prepfully;
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use, post, host or distribute macros, “bots” or other
programs which would enable the parsing of content at or without
scale, for any intent whatsoever.
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use third party software that intercepts, collects, reads, mines, or
stores user information gathered by Prepfully or generated by the
Service;
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use, reproduce or remove any copyright, trademark, trade names,
slogans, logos, images, service marks or other proprietary notations
or other intellectual Property Rights displayed on or through the
Service;
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frame or utilize any framing techniques to enclose any trademark,
logo, or other proprietary information (including images, text, page
layout or form) of Prepfully without our express consent;
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purchase search terms or use any meta tags or any other “hidden
text” utilizing the Prepfully name or trademarks without our
express consent;
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use the Service in any manner that could disable, overburden, damage,
disrupt or impair the Service or interfere with any other
party’s use of the Service or use any device, software or
routine that causes the same;
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attempt to gain unauthorized access to, interfere with, damage or
disrupt the Service, accounts registered to other users, or the
computer systems or networks connected to the Service;
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circumvent, remove, alter, deactivate, degrade or thwart any
technological measure or content protections of the Service;
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use any robots, spiders, crawlers or other automatic devices,
processes, software or queries that intercept, “mine,”
scrape or otherwise access the Service to monitor, extract, copy or
collect information from or through the Service, or any manual
processes to do the same;
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introduce any viruses, trojan horses, worms, logic bombs or other
material which is malicious or technologically harmful;
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use the Service to impersonate, or attempt to impersonate Prepfully,
a Prepfully employee, another user or any other person or entity
(including, without limitation, by using e-mail addresses associated
with any of the foregoing), create multiple accounts, or otherwise
misrepresent or mislead others about yourself;
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use the Service to ask users for their personal information;
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use the Service for illegal, harassing, unethical, or disruptive
purposes;
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use the Service in any way that would adversely affect, defame or
reflect negatively on Prepfully, the Service, our goodwill, our
Experts, our employees or moderators, our name or reputation, or
discourage any person, firm or enterprise from using all or any
portion of the features or functions of the Service, or from
advertising, linking or becoming a supplier to us in connection with
the Service;
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(if you are a company, organization, or entity); violate the terms of
your privacy policies or other policies concerning the sharing of
information that users, including your employees, provide in relation
to Institutional Uses (as defined in the Privacy Policy);
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violate any applicable law or regulation in connection with your use
of the Service; or
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use the Service in any way not expressly permitted by the Terms of
Use
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Data and Intellectual Property Ownership
Prepfully takes its data and intellectual property rights very seriously.
As between Prepfully and you, Prepfully owns, has licensed, or otherwise
has rights, title and interest in and to the Service and all of the
content that appears on the Service. Prepfully’s intellectual
property rights include, but are not limited to, copyrights, trademark
rights, trade dress rights, and trade secrets. You agree that you have
no right, title or interest in or to the Service or any other Prepfully
content.
All software (including source code), logos, icons, the Service’s
“look and feel,” text, graphics, images, video clips, sound
clips, content, notices, data, page layout, and selection and
arrangement of the content and all copyrights, patents, trade secrets,
trademarks and other intellectual property rights therein shall be owned
solely and exclusively by Prepfully and/or its licensors and are
protected by the Netherlands and international copyright, trade secret
or other intellectual property laws and treaties. The compilation of all
content and any software or other materials provided by Prepfully on the
Service, or in connection with the Service are the exclusive property of
Prepfully and/or its licensors and are protected by the Netherlands and
international copyright, trade secret or other intellectual property
laws and treaties. Prepfully and its licensors reserve all rights in
connection with the Service and its content (other than User Content),
including, without limitation, the exclusive right to create derivative
works therefrom.
Prepfully’s name, logo and all related names, logos, product and
service names, designs and slogans are trademarks of Prepfully and/or
its affiliates or licensors. Other names, logos, product and service
names, designs and slogans that appear on the Service are the property
of their respective owners, who may or may not be affiliated with,
connected to, or sponsored by Prepfully. Any images of persons,
personalities, products, services or any other content contained on the
Service are not an indication or endorsement of Prepfully of any
particular product or our service unless otherwise indicated.
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User Generated Content (“UGC”)
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Prepfully may contain information, text, links, graphics, photos,
videos, audio, streams, software, tools, or other materials (“Content”), including Content created with or submitted to the Services by you
or through your Account (“Your Content”). We take no responsibility for and we do not expressly or
implicitly endorse, support, or guarantee the completeness,
truthfulness, accuracy, or reliability of any of Your Content.
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User’s Responsibilities for UGC. By posting UGC on the Site, User represents and warrants us
that: (1) the User has the ownership rights, or the User has obtained
all needed licenses or permissions from any necessary parties, to use
UGC and grant us the rights to use UGC as provided for under this
Agreement, and (ii) that posting UGC violates no intellectual property
or personal rights of others or any applicable law or regulation. A
User accepts full responsibility for avoiding infringement of the
intellectual property or personal rights of others or violation of
laws and regulations in connection with UGC. A User is responsible for
ensuring that UGC does not infringe any copyrights, trademarks, and
other intellectual property rights. A User agrees to pay all
royalties, fees, and any other monies owed to any person by reason of
UGC
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You retain any ownership rights you have in Your Content, but you
grant Prepfully the following license to use that Content:
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When Your Content is created with or submitted to the Services, you
grant us a worldwide, royalty-free, perpetual, irrevocable,
non-exclusive, transferable, and sublicensable license to use, copy,
modify, adapt, prepare derivative works of, distribute, store,
perform, and display Your Content and any name, username, voice, or
likeness provided in connection with Your Content in all media formats
and channels now known or later developed anywhere in the world. This
license includes the right for us to make Your Content available for
syndication, broadcast, distribution, or publication by other
companies, organizations, or individuals who partner with Reddit. You
also agree that we may remove metadata associated with Your Content,
and you irrevocably waive any claims and assertions of moral rights or
attribution with respect to Your Content.
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Any ideas, suggestions, and feedback about Prepfully or our Services
that you provide to us are entirely voluntary, and you agree that
Reddit may use such ideas, suggestions, and feedback without
compensation or obligation to you.
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Although we have no obligation to screen, edit, or monitor Your
Content, we may, in our sole discretion, delete, deem your content
ineligible for monetization, or remove Your Content, at any time and
for any reason, including for violating these Terms, our Content
Policy, or our other terms and policies, or if you otherwise create or
are likely to create liability for us.
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A User shall acknowledge and agree that Prepfully may preserve UGC
and may also disclose UGC and related information if required to do so
by law or in the good faith belief that such preservation or
disclosure is reasonably necessary to: (a) comply with legal process,
applicable laws or government requests; (b) enforce these Terms of
Service; (c) respond to claims that any UGC violates the rights of
third parties; (d) detect, prevent, or otherwise address fraud,
security or technical issues; or (e) protect the rights, property, or
personal safety of Prepfully, its Users, or the public.
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A User shall understand that we may modify, adapt, or create
derivative works from UGC in order to transmit, display or distribute
it over computer networks, devices, service experts, and in various
media. We also may remove or refuse to publish UGC, in whole or part,
at any time.
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A User shall further give us the permission and authority to act as
your non exclusive agent to take enforcement action against any
unauthorized use by third-parties of any UGC outside of the Site or in
violation of our Terms of Service.
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Paid UGC. Prepfully can offer to pay Experts and Candidates monetary
compensation for creating content which can be published and sold on
the Site and via other channels. All content, results, proceeds and
intellectual property developed by a User, alone or jointly which are
made, conceived, developed, reduced to practice or learned by the User
in the course and scope of their agreement with Prepfully in this
context, via email or other channels, are the exclusive property of
Prepfully. Prepfully may, in its sole discretion, have the right to
obtain and own all copyrights (and renewals and extensions thereof)
for this Content. Prepfully retains all right to make this content
available, free or paid, to any and all Users, any time in the future,
at its sole discretion, without needing to inform the creator of its
usage. The creator may not recreate the same content for any other
party, or make this content available online or offline, free or paid,
without Prepfully’s explicit permission in writing.
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Third-Party Content, Advertisements, and Promotions
The Services may contain links to third-party websites, products, or
services, which may be posted by advertisers, our affiliates, our
partners, or other users (“Third-Party Content”).
Third-Party Content is not under our control, and we are not
responsible for any third party’s websites, products, or
services. Your use of Third-Party Content is at your own risk and you
should make any investigation you feel necessary before proceeding
with any transaction in connection with such Third-Party Content.
The
Services may also contain sponsored Third-Party Content or
advertisements. The type, degree, and targeting of advertisements are
subject to change, and you acknowledge and agree that we may place
advertisements in connection with the display of any Content or
information on the Services, including Your Content.
If an
Expert chooses to offer the Service at a Discount, including but
not limited to a discount for students, repeat or bulk bookers, or
others, you alone are responsible for conducting the Promotion in
compliance with all applicable laws and regulations.
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Free Services
Prepfully might choose to offer, at its own discretion, free services
for Users. These include but are not limited to Peer Interviews,
Referrals to companies, Interview Guides, Interview Questions, Recorded
Mock Interviews, Tips and Tricks, Articles, Video Guides, AI Resume
Reviews, AI Answer Reviews amongst others. Users agree that these
Services are to be used at their own risk. If Users prefer not to be
exposed to any risks as a consequence of using them, they should not use
them. Prepfully reserves the right to stop offering these at any point
at its sole discretion. Prepfully reserves the right to limit their
usage for Users based on any criteria at its sole discretion. Prepfully
reserves the right to charge for these services in the future at its
sole discretion.
- Taxes
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Candidates may be charged with indirect taxes (such as Value Added
Tax or Goods and Services Tax) depending on their residency, location
and any applicable law, in addition to the price of the session
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Candidates agree that they are responsible to comply with all tax
requirements applicable to them, including but not limited to any
obligation to deduct or withhold taxes. It is hereby clarified that
all prices and fees that appear on the Site are the net amounts that
will be paid following any direct or indirect taxes, levy, withholding
tax and/or deductions.
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Experts agree that they are responsible to comply with all tax
requirements applicable to them and are solely responsible to file
taxes for their earnings on Prepfully based on their resident and/or
home country tax laws. It is hereby clarified that Prepfully does not
treat its experts as employees and is not responsible for any tax
filing on behalf of experts.
- Refunds
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Disputes shall be handled by contacting Prepfully Customer Support at support@prepfully.com.
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Candidates can request a refund for a session in which they felt
value wasn’t delivered as promised. Candidates are required to provide specifics of where
expectations weren’t met. Candidates agree to share all
information provided with Prepfully, directly with their Experts,
including giving Prepfully the right to reframe feedback before it is
shared with Experts. Refunds, partial refunds, replacement sessions,
or partial replacement sessions are provided solely at
Prepfully’s discretion. If Prepfully provides a refund on a
Session, Prepfully retains the right to adjust pricing of future
sessions for the Candidate to accommodate a different risk profile for
this Candidate.
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Candidates can request a refund if a coach misses a session. Prepfully will require up to 24 hours to validate this claim. A
refund is issued immediately after once validated.
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Refunds are issued within 24 hours by Prepfully. However, they can
take up to 5-10 working days depending on a User’s bank and its
processing times.
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Prepfully, through its Payment Services providers, reserves the right
to cancel transactions or place funds on hold for any suspected
fraudulent transactions made on the Site.
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Chargebacks. If a Candidate initiates a Chargeback via their payment provider
without first initiating a request for refund, this is a violation of
Prepfully’s Terms of Service. Doing so may get the User’s
account temporarily or permanently disabled. Prepfully retains the
right to decline a refund, or a future transaction, or adjust pricing
of a future transaction based on the outcome of the Dispute resolution
process. Prepfully retains the right to request a payment collection
service to collect funds for Chargebacks made without explanation and
without response, to recoup lost funds.
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User Conduct and Protection
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Overview. Prepfully maintains a friendly, community spirited, and professional
environment. Users should keep to that spirit while participating in
any activity or extensions of Prepfully. This section relates to the
expected conduct Users should adhere to while interacting with each
other on Prepfully. To report a violation of our Terms of Service,
User Misconduct, or inquiries regarding User account, please contact
us at support@prepfully.com
- Basics
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To protect our Users' privacy, User identities are kept
anonymous. Requesting or providing Email addresses, Skype/IM
usernames, telephone numbers or any other personal contact details to
communicate outside of Prepfully in order to circumvent or abuse the
Prepfully platform is not permitted.
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Any necessary exchange of personal information required to continue a
service may be exchanged only via Prepfully customer support or
Prepfully approved channels
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Prepfully shall not be responsible or undertake the liability for the
level of service offered to the candidates over the
platform/site.
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Users are required to attend the sessions on time. In case of any
potential delay on any side, the user is required to give a heads up
to Prepfully about it
-
Users are expected to use a quite zone to take the sessions to avoid
distractions/disruptions
-
Prepfully shall not be liable for any User interaction, outside the
purview of the Prepfully platform. User(s) are solely responsible for
their action and/or conduct therein.
-
All information and file exchanges must be performed exclusively on
Prepfully's platform or Prepfully arranged communication
channels
-
Prepfully has zero-tolerance for rude, abusive, improper language, or
violent messages. Any such behavior may result in an account warning
or the suspension/removal of your account.
-
Prepfully is open to everyone. Discrimination against a community
member based on gender, race, age, religious affiliation, sexual
preference or otherwise is not acceptable and may result in the
suspension/removal of the User’s account
-
Specific User Misconducts
-
Candidates are prohibited from asking, requesting and/or coercing
experts to reveal information which may otherwise be sensitive and/or
confidential to the expert or his/her employer. If this behavior is
reported, Prepfully reserves the right to cancel the session with no
refund at its sole discretion. Prepfully also reserves the right to
cancel/suspend the User’s account at its sole discretion.
-
In an Interview Package, candidates should use the Slack channel only
to either schedule subsequent sessions or ask very quick and urgent
queries to the expert. In case, Prepfully finds the candidate is
abusing the channel by either asking too many queries to the expert or
very big topics that should ideally be covered in a session, then
Prepfully has the right to cancel the Interview Package immediately
with no further explanation. It might also lead to blocking of
Interview package product for such users
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Integrated Service Provider.
A User may enable another online service provider, such
as a social networking service (the “Integrated Service
Provider”, say Linkedin), to be directly integrated into the
User’s account on the Site. By enabling an integrated service,
the User is allowing us to pass to, and receive from, the Integrated
Service expert the User’s login information and other user data.
For more information about Prepfully’s use, storage, and
disclosure of information related to User and User’s use of
integrated services within Prepfully, please see our Privacy Policy. Note that a User’s use of any Integrated Service providers
and his/her own handling of his/her data and information is governed
solely by its terms of use, privacy policies, and other policies.
- Violations
-
Overview. Users may receive a warning to their account for violations of our
Terms of Service or any user misconduct reported to our Customer
Support team. A warning will be sent to the User's email address
and will be displayed for such User on the Site. Receiving repeated
warnings may lead to the User’s account being prohibited from
using some features or becoming permanently disabled based on the
severity of the violation.
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Non-Permitted Usage
-
Adult Services, Pornography, or Inappropriate/Obscene
Content(s) - Prepfully does not allow any exchange of adult oriented or
pornographic materials and services.
-
Inappropriate Behavior & Language - Communication on Prepfully should be friendly, constructive,
and professional. Prepfully condemns bullying, harassment, and hate
speech towards others.
-
Phishing, Spam or Violent Content(s) - Prepfully takes the matter of its Users’ security
seriously. Any attempts to publish or send malicious content with the
intent to compromise another User’s account or computer
environment is strictly prohibited.
-
Privacy & Identity – A User may not publish or post other people's
private and confidential information. Any necessary exchange of
personal information required to continue a service may be exchanged
only via Prepfully customer support or Prepfully approved channels.
Experts further confirm that whatever information they receive about
the candidate from Prepfully or via candidate directly, which is not
public domain, shall not be used for any purpose whatsoever other than
for guiding/interviewing the candidate during the session. Any Users
who engage and communicate off of Prepfully will not be protected by
our Terms of Service. Any Users posting confidential information or
private information about themselves or others shall be solely
responsible for such actions.
-
Authentic Prepfully Profile – A User may not create a false identity on Prepfully,
misrepresent your identity, create a Prepfully profile for anyone
other than himself/herself (a real person), or use or attempt to use
another User’s account or information; User’s profile
information, including User’s description, skills, location,
etc. while may be kept anonymous, must be accurate and complete and
may not be misleading, illegal, offensive or otherwise harmful.
Prepfully reserves the right to require Users to go through a
verification process in order to use the Site (whether by using ID,
phone, camera, etc.).
-
Intellectual Property Claims - Prepfully will respond to clear and complete notices of
alleged copyright or trademark infringement, and/or violation of third
party’s terms of service.
-
Fraud / Unlawful Use – A User may not use Prepfully for any unlawful purposes
or to conduct illegal activities.
-
Multiple Accounts - To prevent fraud and abuse, Users are limited to one active
account. Any additional account determined to be created to circumvent
guidelines, promote competitive advantages, or mislead the Prepfully
community will be disabled. Mass account creation may result in
disabling of all related accounts. Note: any violations to
Prepfully’s Terms of Service is cause for permanent suspension
of all accounts.
-
Targeted Abuse - We do not tolerate users who engage in targeted abuse or
harassment towards other users on Prepfully. This includes creating
new multiple accounts to harass members through our message or
ordering system.
-
Selling Accounts – A User may not buy or sell Prepfully accounts.
-
Reporting Violations. If a User comes across any content that may violate our Terms of
Service, the User should report it to us through the appropriate
channels created to handle those issues as outlined in our Terms of
Service. All cases are reviewed by our Trust & Safety team. To
protect individual privacy, the results of the investigation are not
shared. The User can review our Privacy Policy for more information.
-
DISCLAIMERS AND LIMITATION OF LIABILITY
PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS
THE LIABILITY OF PREPFULLY ENTITIES TO A USER. “PREPFULLY
ENTITIES” MEANS PREPFULLY VOF, AND ANY SUBSIDIARIES, AFFILIATES,
RELATED COMPANIES, SUPPLIERS, LICENSORS AND PARTNERS, AND THE
OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND REPRESENTATIVES OF EACH OF
THEM. EACH PROVISION BELOW APPLIES TO THE MAXIMUM EXTENT PERMITTED
UNDER APPLICABLE LAW.
-
USER’S USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS
OBTAINED THROUGH THE WEBSITE IS AT THE USER’S OWN RISK. ITS
CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE
PROVIDED ON AN “AS IS” AND “AS AVAILABLE”
BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WITHOUT
LIMITING THE FOREGOING, PREPFULLY ENTITIES EXPRESSLY DISCLAIM ANY AND
ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, TITLE, ACCURACY AND
COMPLETENESS, UNINTERRUPTED OR ERROR-FREE SERVICE, FITNESS FOR A
PARTICULAR PURPOSE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY
WARRANTIES ARISING OUT OF A COURSE OF DEALING OR TRADE USAGE.
-
USERS AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREPFULLY
ENTITIES WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY.
WITHOUT LIMITING THE FOREGOING, YOU AGREE THAT, TO THE MAXIMUM EXTENT
PERMITTED BY LAW, PREPFULLY ENTITIES SPECIFICALLY WILL NOT BE LIABLE
FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR
PUNITIVE DAMAGES, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL
DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, BUSINESS INTERRUPTION,
REPUTATIONAL HARM, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OF DATA
(EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR
SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF OR IN ANY WAY CONNECTED
WITH YOUR USE OF, OR INABILITY TO USE PREPFULLY
-
USER’S SOLE REMEDY FOR DISSATISFACTION WITH PREPFULLY IS TO
STOP USING PREPFULLY.
-
INDEMNIFICATION. Users agree to release, indemnify, defend Prepfully Entities from all
third-party claims and costs (including reasonable attorneys’
fees) arising out of or related to: i) Users’ use of Prepfully,
ii) User Generated Content (UGC), iii) Users’ conduct or
interactions with other Users of Prepfully, or iv) Users’ breach
of any part of this Agreement or any other agreement they have
accepted/signed on. We will promptly notify the Users of any such
claim and will provide the Users (at the Users’ expense) with
reasonable assistance in defending the claim. Users shall allow us to
participate in the defense and will not settle any such claim without
our prior written consent. We reserve the right, at our own expense,
to assume the exclusive defense of any matter otherwise subject to
indemnification by Users. In that event, the Users shall have no
further obligation to defend us in that matter. Users shall indemnify
Prepfully against all losses and expenses arising out of any
proceeding brought by the Users or a third party arising out of a
user’s breach of its obligations, representations, warranties,
or covenants under this agreement, or wilful misconduct or, gross
negligence.
-
Automatic Translation THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. WE
DISCLAIM ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON INFRINGEMENT.
-
The Site has been translated for Users’ convenience using
translation software powered by Google Translate. Reasonable efforts
have been made to provide an accurate translation, however, no
automated translation is perfect nor is it intended to replace human
translators. Translations are provided as a service to users of the
website, and are provided "as is". No warranty of any kind,
either expressed or implied, is made as to the accuracy, reliability,
or correctness of any translations made from English into any other
language. Some content (such as images, videos, Flash, etc.) may not
be accurately translated due to the limitations of the translation
software.
-
The official text is the English version of the website. Any
discrepancies or differences created in the translation are not
binding and have no legal effect for compliance or enforcement
purposes. If any questions arise related to the accuracy of the
information contained in the translated website, please refer to the
English version of the website which is the official version.
-
Gift Sessions
-
Treat this card like cash; incase it is lost or stolen or used by
someone unintentionally it won’t be replaced.
-
This gift card can be redeemed only on prepfully.com. This card
cannot be exchanged for cash or credits.
-
Redeemable only for services available on the prepfully website. In
case the service is of higher price than the gift card then the gift
card can be used as a discount coupon. Incase the service being booked
is of a lower price than then ___________
-
Gift card will be provided by Prepfully in electronic form only,
through provision of a gift code.
-
The buyer is responsible for filling in the details for the
recipient. Once the gift card is issued it will be sent to the
recipient’s email address directly. From then it is the recipient’s
responsibility to keep the card safe.
-
Gift cards are non refundable.
-
Our Gift Card will be charged in Dollars ($)
-
All Charges are gross prices and will be equivalent to the amount
placed on the Gift Card for later use.
-
The Charges for the Gift Card will depend on the gift package you
choose, and will be made known to you for confirmation before you
complete your purchase. Charges must be paid in accordance with the
instructions as specified by us on the website.
-
Your order only becomes final when we receive the full payment of the
applicable Charges. Once the payment has been received, you will
receive a confirmation email of your purchase
-
General Terms
-
Changes to these Terms. Prepfully may make changes to its Terms of
Service from time to time. When these changes are made, Prepfully will
make a new copy of the terms of service available on this page.
-
Governing Law and Jurisdiction. Users agree that Prepfully is
operated in the Netherlands and will be deemed to be solely based in
Amsterdam and a passive service for purposes of jurisdictional
analysis. Users agree that any claims or grievances of any nature
shall be brought exclusively in the courts of Amsterdam, Netherlands
without regard to any conflict of law provisions.
-
Use Outside of the Netherlands. Prepfully expressly disclaims any
representation or warranty that Prepfully complies with all applicable
laws and regulations outside of the Netherlands. If Users use
Prepfully outside of the Netherlands, the Users expressly understand
and agree that they are responsible for determining compliance with
different laws, regulations, or customs that may apply in connection
with their use of Prepfully.
-
Survival. The following provisions will survive expiration or
termination of this Terms of Service: Section 2(d)(Termination),
2(f)(Feedback), Section 11 (Disclaimers and Limitation of Liability),
Section 12 (Indemnification), Section 14 (General Terms) and Section
17 (Miscellaneous).
-
If Users have a question or complaint regarding Prepfully, please
contact prepfully at support@prepfully.com.
-
Electronic Communications. Users consent to receive communications
from us by email in accordance with this Agreement and applicable law.
Users acknowledge and agree that all agreements, notices, disclosures
and other communications that we provide to the Users electronically
will satisfy any legal requirement that such communications be in
writing.
-
Entire Agreement/Severability. This Agreement supersedes all prior
terms, agreements, discussions and writings regarding Prepfully and
constitutes the entire agreement between the Users and us regarding
Prepfully (except as to services that require separate written
agreement with us, in addition to this Agreement). If any provision in
this Agreement is found to be unenforceable, then that provision will
not affect the enforceability of the remaining provisions of the
Agreement, which will remain in full force and effect.
-
Interpretation. In construing or interpreting the terms of this Terms
of Service: (i) the headings in this Terms of Service are for
convenience only, and are not to be considered, and (ii) no
presumption is to operate in either party’s favor as a result of
its counsel’s role in drafting this Terms of Service.
-
Notices. All notices permitted or required under this Terms of
Service, unless specified otherwise in this Terms of Service, must be
sent in writing as follows in order to be valid: (i) if to a User, by
us via email to the address associated with User’s account, and
(ii) if to us, by a User via support@prepfully.com. Notices will be deemed given (a) if to a User, when emailed, and
(b) if to us, upon receipt by us.
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Relationship. This Terms of Service does not create a joint venture,
agency, partnership, or other form of joint enterprise between you and
us. Except as expressly provided herein, neither party has the right,
power, or authority to create any obligation or duty, express or
implied, on behalf of the other.
-
Waiver. No waiver of any terms will be deemed a further or continuing
waiver of such term or any other term. Our failure to assert a right
or provision under this Terms of Service will not constitute a waiver
of such right or provision.
-
Contact Information and Grievance Redressal. If Users have any questions/grievances about these Terms or
Prepfully or our Services, please contact us by sending an email to support@prepfully.com