When *both* a candidate and an expert have opted into a recorded session - Zoom will automatically record the session.

The recording will then be automatically run through a transcription tool.

Please note - this functionality has not yet been built and we are still evaluating if it is interesting / relevant for candidates and coaches alike.

How does automatic transcription of sessions work?

Lots of stuff on Prepfully is free. Our interview Question Bank is completely free, as are the Interview Guides. For some of our products (which involve experts), there are fees associated. We’ve very competitive in our pricing though - and we offer no-questions-asked refunds if you ever feel you didn’t get the value you’re looking for.

Prepfully is an interview prep startup. We're a bunch of people running it as our weekend project. Our experts are people employed at top companies all over the world, and help candidates as a side-gig when they have time.

Prepfully is the go-to place for your interview preparation through mock interviews.

The Prepfully Practice Interview is a 1-hour session with an expert.
An expert is someone who’s working at, or has recently worked at your target company in your target role, so they know how to best prepare for the interview.
The session is a simulation of a real-world interview. You’ll receive verbal and written feedback, and also what your experts’ hiring decision would have been, had this been a real interview.

The Prepfully Practice Interview is a 1-hour sesion replicating a real-world interview with an expert from your target company and role.


What can I expect from a practice interview?​

Privacy is super important to us - we go the extra mile to protect it so you feel safe.

All your data is protected. Our website is completely secure. 

If you use a product involving experts, we give you the option to share your resume so they can customize their advice to your background/ context. Experts know that they need to keep this confidential. However, this is optional; if you don't want to share it, the system still works.

Finally - we recommend practice interviews be done over audio. That adds one additional level of privacy too.

We go the extra mile to protect your privacy. All your data is protected. Our website is completely secure. 

All Prepfully sessions are currently conducted over Zoom.

Once the session is scheduled and confirmed, you'll receive a calendar invite with a conference link. The link will be shared with both the candidate and the expert.

We recommend audio calling (and screen sharing where necessary, of course) to protect the privacy of the candidate as well as the expert, and use of video only if absolutely necessary and mutually agreed.

PS - we're constantly trying new tools which help improve the experience and protect all participants' privacy, so you might sometimes get an invitation to use something completely different too. 

If you have ideas re: alternative tools which work better - please definitely send them across to us on support@prepfully.com.

All sessions involving experts are currently held over conferencing tools such as Google Meet.

How do I connect with Prepfully’s experts?

We do this at our end. Just as we are committed to protect your privacy, we also protect our experts’ - and therefore we only share an anonymized profile and relevant experience with you once your session is booked.

We only share an anonymized profile and relevant experience with you once your session is booked.

It shouldn’t – we ask experts to declare a conflict of interest in their company if they are ever asked to be part of your actual hiring process.

Can a session with an expert working at my target company affect my hiring process?

Yes, we do share an anonymized profile of your expert, along with the sections of their experience which are relevant for your request. However, personal details are not revealed in order to protect their privacy. Check out our privacy policy for the full set of details.

we do share an anonymized profile of your expert, along with the sections of their experience which are relevant for your request.

Will I know the profile of the expert who’ll take my session?

We’ve got a robust matching algorithm to ensure we find the best possible expert for your requirements.

However, you have the option to reject the expert within 24h of a session being scheduled - we’ll find a new expert for you. Please do note, that if your request is profile-specific, there might be extra charges associated with it (more details here)

In addition, we can't inquire into our expert's specific teams in the company they're working in, since this constitutes confidential information. We do of course support matching title ranges.

You always have the option to cancel the session, and as with all cancellations requested by a candidate - we'll issue a full refund minus PayPal's transfer fees, if there are any.

What if I do not find the expert profile suitable to take the session?

First off, we apologize for your negative experience.


Please give us details here, or email us at support@prepfully.com right after the interview. If you provide specifics of what went wrong within 24 hours of the session, and it's clear that your expert failed in delivering upon any realistic expectations you might have requested for your mock interview experience, we will offer you a refund of value. 

A refund of value is where you tell us whatever you think the session was worth; we'll reach out to your expert to notify them, and then refund the difference. For instance, if you paid 100 USD for a session but there was a clear failure on the part of the expert to deliver a relevant interview experience, you can then tell us how much the interview was worth to you (eg. 70 USD), and we'll coordinate with the expert to refund the difference (eg. 30 USD). 

Please do note, your expert spent a lot of time in that session, so we ask you to be thoughtful of their time and effort invested too. However, it is your decision and we trust you to make the right one.

You will need to have filled out your written feedback form answering all relevant questions that you would have received immediately after the session.

You'll need to send us as many specifics regarding how the session didn't work as possible - we take refund requests very seriously, and need all possible information in order to have a deep discussion with your expert, so that where there was a genuine problem, they can learn from the experience and improve their services.

Please do note - all information provided in the feedback form, and across any other channels that you share with us regarding this session, may be shared with the expert. This is because they will reasonably expect to be told why their payment for the session is affected.

Both 1 and 2 must happen within 24 hours of your session being completed.

Important: Once 24 hours have passed, we can unfortunately not support refund requests. This is because 

Experts have already been paid by this point, and it is not possible to claim payments back. 

Experts' and candidates' memories remain fresh only up to a certain point. Longer periods lead to disagreements and misrepresentations of what really happened in-session.

The 24 hour rule protects our experts from fraud, as well as protects Prepfully from perpetual liability.

Is "my actual interview was nothing like the mock interview" a legitimate reason for requesting a refund?

To explain further - when this accusation is made, we investigate your target company/role's interview process to verify if the topics covered by the expert were (a) relevant and (b) in line with any request you might have provided through Prepfully. If they were, then a refund is not possible. However, if either of the two conditions above were not satisfied, you will be entitled to a refund. In this case too, a request must be made within 24 hours of the session being completed.

Please do note, it would be impossible for one expert to cover all possible topics, themes, or questions, that an actual interviewer might cover in the live interview, in a single mock interview. For some roles, candidates request several mock interviews to cover an array of topics. This can help you ensure greater coverage over topics which will happen in your actual interview. If you have a special request (eg. "portfolio review type interview" for a Product Designer role, or a "Product Sense" style interview for a Product Manager role), then you always have the option to send this through us in advance, and your expert would be happy to customize the interview based on this requirements.

Please give us details here, or email us at support@prepfully.com.

What if I did not find the session with the expert useful?

Costs of pause/reschedules/changes/cancellations:

From booking time - until the session time is locked in

Cancellation is FREE (PayPal doesn't refund payment fees though, usually around 5%)

From session time being locked in - until 24h prior to the session time

Reschedules, cancellations or changes cost 25$/change

From 24h before the session time - session time

Cancellations and reschedules cost 50% of the session price.

Reschedules and cancellations are not possible, unless the expert didn't show up.

Please reach out to support@prepfully.com for any questions or concerns, or if you encounter a bug.

The first reschedule is always free, and can be done up to 24 hours before the originally scheduled time. Cancellations are free until a session is picked up by an expert - after which there are fees associated.

What’s the reschedule and cancellation policy?

We collect payment at the time of scheduling, so that we can guarantee it for our experts. Therefore, the due date is always prior to a session, and if payment is not received by then, the session will be cancelled.

We collect payment at the time of scheduling, so that we can guarantee it for our experts.

We love to get feedback! We have a contact form– or just drop us a note at support@prepfully.com. We’ll try to get back within 24 hours :)

We have a contact form– or just drop us a note at support@prepfully.com.

How can I give any feedback to Prepfully?

Prepfully is the go-to place for end-to-end interview preparation. Experts like you help candidates to hone their interview skills
If you’d like to become an expert - reach out to us at support@prepfully.com

We take your privacy *extremely* seriously.

We don't share your name or email with anyone; don't anticipate needing to share it with anyone, and don't intend to ever do so without your explicit permission.


We do share what we call an "anonymized profile" with candidates. This consists of your years of experience, and role/title at companies relevant for the mock interview you are providing. This reassures candidates that they are being coached by someone well qualified at helping them out :)

In addition, for sessions organized on Google Meet, your "Google account name" shows up when you join a session. If you'd like, we can add a "dummy email" which doesn't have your name associated it, to mask even this. We can also set this up for you and share login details (we'll transfer ownership to you after setting this up, basically).

Having said that - if you do choose to reveal your identity, or alternative share information which could reveal your identity - this is entirely up to you. A lot of our experts prefer doing this so they can establish relationships with the folks they coach - and we  respect your choice to do so, if you think this makes sense. In this case however, we do want to caveat that we shall not be held liable if any consequences potentially arise from the disclosure of your identity.

Absolutely - we take privacy very seriously. Your personal details are completely secure with us and will never be shared with anyone without your consent.


Your remuneration per session varies based on the company and role for which you’re registered to help candidates. For details on what you can expect, please reach out to us at support@prepfully.com

Your remuneration per session varies based on the company and role for which you’re registered to help candidates. 

Sessions are generally 1-hour long. The content could be a Mock Interview or an Expert Advice Session based on the candidate’s requirement. 

If a candidate has provided a special request or a preferred session type, this will be included in the request link where you can accept a session. If there are any changes in requirements, we'll likewise notify you the moment we receive them from candidates too. 

Sessions are generally 1-hour long. The content could be a Practice Interview or an Expert Advice Session based on the candidate’s requirement. 

We cannot commit to a specific number of sessions. 

This is because our request volumes vary widely depending on which companies are hiring - and this pattern changes over time.

We expect to reach out between 1 and 5 times per month, for most roles. We’ve seen up to 30 requests within a single week for specific roles though. And this is why we will always check with you to ensure you are available, before locking in a session; you always have the option to decline a session, and there is no consequence to declining (if you decline more than 6 sessions in a row, we might check-in to ask if you'd like us to keep reaching out; the last thing we want to do is spam you!)

PS - If you aren't available for a session, but are available at an alternative time instead - just let us know what works and we'll see if we can schedule something within that :)

We cannot commit to a specific number of sessions because requests vary widely depending on which companies are hiring for different roles at different points in time.

How many sessions can I expect per month?

No. We consider all experts as independent contractors, not employees.
Please do ensure you file taxes for any earnings through Prepfully based on the tax laws that you are bound by.

No. We consider all experts as independent contractors, not employees.

Does Prepfully file taxes on my behalf for my earnings on Prepfully

Does Prepfully file taxes on my behalf for my earnings on Prepfully?

Please reach out to us at support@prepfully.com and we will de-register you immediately.

We'd really appreciate if you told us why though. If there's any way at all we can change your mind - do let us know! 

At the end of the day, we're a startup and it's only based on your feedback that we can become better.

Please reach out to us atsupport@prepfully.comand de-register you immediately.

How do I unregister myself as an expert on the platform?

We ONLY schedule a session after first checking with you explicitly, if you are available for it. So yes, it is super flexible.

There are no fixed hours of commitment required or expected. Prepfully is designed as a side gig, so you're always free to decline a session when you aren't available.

We do ask you (as well as the candidate!) to be punctual, so that precious time is not wasted on either side. 

If you are getting late - please let us know in advance so we can manage expectations accordingly with the candidate. 

And please do ensure a full 60-minute session since this is what we promise candidates :)

We only schedule a session after checking your availability - so yes, it is super flexible.

Are the session timings flexible? How many hours of commitment is needed?

The matching is done by Prepfully to ensure everyone’s privacy is protected. We'll make sure you're a good fit!

The matching is done by Prepfully to ensure everyone’s privacy is protected. 

This is because we balance the amount candidates are willing to pay for practice/advice for different roles and companies with what a fair expectation from experts would be.

If you feel that your experience justifies a higher remuneration, please let us know. This helps us understand where we are possibly mis-pricing a session for a candidate, and will run a test to see if candidates can afford your price point. 

We have tried this 15-20 times in the past, and (largely since we are still new and unknown), charging higher prices means our conversion drops to zero.

Please also note, if you operate on a different price point than our recommended pricing, then we will transfer the risk of refund requests to you. Our default prices are  calibrated to ensure that if refund requests ever do occur, we at Prepfully are able to bear the load but still compensate experts for the time and effort they have invested. If you operate outside the calibrated price range, we will have to transfer refund requests to experts i.e. if a candidate requests a refund, we will have to issue it and will be unable to transfer payment for a session.

In all honesty - we are not trying to compete with your hourly salary (and don't think we will ever manage to). We hope that Prepfully can be a weekend project for our experts much like it is a weekend project for all of us building it; a chance to add value, mentor serious candidates - and turn your knowledge and experience into a side-gig :)

We balance the amount candidates are willing to pay for practice/advice for different roles and companies with what a fair expectation from experts would be.

How do I get a higher remuneration than suggested by Prepfully?

Yes, for some countries. Please drop us a note to check.

For experts in the US; we only support USD.

For experts in India - we support transfers in INR directly to your bank account.

We support transfers to UK bank accounts in GBP, and to specific European bank accounts in EUR.

We support transfers to Singaporean bank accounts in SGD.

All other countries will be evaluated on a case-by-case basis. Please do note; since payment is collected in USD, conversion charges will have to be borne by you. However, we use TransferWise, so these are usually pretty trivial.

Can I get my remuneration in a currency other than USD?

We currently use Google Meet for all sessions. 

At the moment, to protect the privacy of all individuals, we don’t support direct / live interactions between experts on candidates. 

You are always free to share your contact details when filling out feedback for the other participant; and they will have the option to connect with you if they'd like to.

We eventually plan to roll out anonymized chat though - so stay tuned!

At the moment, to protect the privacy of all individuals, we don’t support interactions between experts on candidates. 

Can I connect with other fellow users on the platform?

There are different rules for different circumstances. We’ve currently got experts across the world and across 1000+ companies, including all the top ones, and we’ve never heard of anyone facing issues on this front.

However, if you are nervous about this, we encourage you to check the regulations around tax and side-incomes in your jurisdictions, or with your companies if it would help you feel more confident. We’ve heard from some experts who checked in their companies (such as Google and Amazon) that management has an ambivalent stance to providing advice, as long as confidential information isn’t disclosed, of course.

If at any point you’d like to de-register, let us know at support@prepfully.com and we’ll do so immediately.

There are different rules for different circumstances. We’ve currently got experts across the world and across 1000+ companies, including all the top ones, and we’ve never heard of anyone facing issues on this front.

In the rare circumstance that you’ve had a practice session with a candidate you are asked to interview at your company - we’d recommend you declare a once-off conflict to prevent any mishaps. Again, something that’s literally never happened till date.

we’d recommend you declare a once-off conflict to prevent any mishaps. 

Is there any potential conflict of interest?

Please don’t share any information which is considered confidential, proprietary or marked as ‘sensitive’ by your company. 

If you're an interviewer at your current company, please definitely avoid using any questions from the internal question bank.

Your employment contract is a good guide on such decisions. 

If it feels wrong to share, it’s probably better not to :)

Please don’t share any information which is considered confidential, proprietary or marked as ‘sensitive’ by your company.

Is there anything I shouldn’t share with the candidate?

We support PayPal globally except for experts in India (we used to, but then PayPal stopped supporting accounts in India).

We also support direct bank transfers, currently only for experts in

We are rapidly expanding these though, so do check with us at support@prepfully.com if these mechanisms don't work for you, and we'll try to figure something out.

Payments are transferred to your preferred account as soon as we receive feedback from you for the candidate. Please do ensure you send this within 24 hours of completing the session. If for some reasons you're unable to make the timeline, please let us know at support@prepfully.com so we can manage expectations with the candidate.

We aim to initiate transfers within 24 hours of your written feedback being received. Transfers are usually instantaneous; however in some international transactions there can be a delay of up to 48 hours depending on the banks involved. We have also sometimes observed an extra delay of 48 hours within the payment gateway the first time we transfer to an expert.

Practice interviews will help you understand your current preparation level, and where you need to improve. However, during the practice interview session, we don’t expect experts to give detailed advice on how to improve. If you’re looking for specific/detailed advice - we recommend an ‘Expert Advice’ session.
We also explicitly ask our experts not to share any confidential information - this includes trade secrets, product roadmaps, financial information related to their employer and anything they deem sensitive. This protects them as well as you.

Practice interviews will help you understand your current preparation level, and where you need to improve. If you’re looking for specific/detailed advice - we recommend an ‘Expert Advice’ session.

What should I NOT expect from a practice interview?

Short answer - no.
All our experts are seasoned professionals and work at reputed companies - and they deserve to be fairly compensated for their knowledge and experience :)

We do have interview questions for nearly all top companies and roles. Check them out here.

Do I get some preparation material for the interview?

In this scenario - we recommend an Expert Advice session. Experts provide all kinds of interview related advice and guidance. Fill out the usual practice interview form, and mention that you’re looking for expert advice in the “Special Requests” section.

In this scenario - we recommend an Expert Advice session. 

​I’m not prepared enough to do a mock interview, but need some advice on how and what to prepare. What should I do?

Experts provide (some) verbal feedback at the end of the interview itself. We ask them to submit written feedback within 24 hours; although it sometimes (relatively rarely) takes longer. Written feedback for mock interviews will always contain a theoretical hiring decision; so that candidates can use this to assess their performance. However, experts won't repeat feedback they provide verbally; again in their written notes. 

PS - If you need feedback faster, we’d recommend flagging within the special requests section - we can ask experts to keep the last 5-10min of the session dedicated to more detailed verbal feedback.

Experts provide (some) verbal feedback at the end of the interview itself. We ask them to submit detailed written feedback within 24 hours. 

A mock interview or a practice interview session is 1 hour long.

In this session, candidates want a real-world simulation of an actual interview experience. This should include the conversational back-and-forth, the "challenges" and the "stresses" they'd face in a real interview environment.

Please reserve 5-10min to provide high level verbal feedback to the candidate at the end of the session. 


After the session is completed, please fill out detailed written feedback for the candidate within 24 hours. We’ll trigger payment to you as soon as we receive the feedback.


Here’s a sample form for a mock interview session. You'll receive a customized link which you can access in each session's details. You'll also receive a reminder once the session is completed to fill this, but the button to this feedback form is going to be accessible in your session request link approximately 1 hour before the session starts.

The Practice Interview session is 1-hour long. This session is typically a simulation of a real-world interview for the role and the company being targeted by the candidate.

What is expected of me for a practice interview session?

A practice Interview Session is intended to give candidates a feel of what the real interview for their target company and role is likely to be.
Practicing with an expert in their targeted role/company also gives candidates the best possible assessment of their preparedness level. The verbal and written feedback provide candidates with action points to work on. In a nutshell, the Practice Interview is a diagnostic tool which reveals areas requiring improvement.
However, experts are not expected to tell the candidates how to improve, or to coach them on their weak points. For guidance on ‘how to improve,’ candidates are offered our Expert Advice product.

A practice Interview Session is intended to give candidates a feel of what the real interview for their target company and role is likely to be.

What is NOT expected of me for a practice interview session?

Expert advice sessions are not mock interviews, so experts won’t come prepared with any kind of interview questions.
We also explicitly ask our experts not to share any confidential information - this includes trade secrets, product roadmaps, financial information related to their employer and anything they deem sensitive. This protects them as well as you.

Expert advice sessions are not mock interviews, so experts won’t come prepared with any kind of interview questions.

What should I NOT expect from an Expert Advice session?

Prepfully provides some free resources on our platform including Interview Question Banks for selected roles and companies. These have sample questions as well as previously asked questions. You are free to use these to frame your own questions, but please be aware that candidates have access to these too!

Prepfully provides some free resources on our platform including Interview Question Banks for selected roles and companies. 

Does Prepfully provide any preparation material for the interview?

The Prepfully Expert Advice session is a 1- hour session in which you can request for expert advice on any aspect of your interview preparation. This could be expert guidelines on how to prepare for the interview, pro tips, general guidance, resource recommendations - whatever coaching you need.

The Prepfully Expert Advice session is a 1- hour session in which you can request for expert advice on any aspect of your interview preparation. 

What can I expect from an Expert Advice session?

Given that your interview is so close, we recommend scheduling a Practice Interview ASAP to gauge your preparation level. It might be worth scheduling a follow-up Expert Advice session to get tips and improve upon whatever constructive you receive.

Given that your interview is so close, we recommend scheduling a Practice Interview ASAP to gauge your preparation level.

My interview is in a week, should I take an Expert Advice session or a Practice Interview?

The Expert Advice session does not require experts to conduct an interview simulation. The experts are also not expected to share any confidential or ‘sensitive’ company information.

The Expert Advice session does not require experts to conduct an interview simulation. 

What is NOT expected of me for an Expert Advice session?

In Expert Advice, candidates use their 1-hour session to seek guidance from the expert pertaining to the specific role/company interview they are preparing for. Here you are expected to resolve their specific queries and guide them about what and how to prepare, what should be focus areas and what not to do.
We ask candidates to tell us if they want expert help in any specific areas, and we pass this information to you while scheduling the session, so you have time to prepare.

In Expert Advice, candidates use their 1-hour session to seek guidance from the expert pertaining to the specific role/company interview they are preparing for. 

What is expected of me for an expert advice session?

Yes. We understand that you would have already shared your advice/feedback with the candidate during the session itself, but we still need the expert to fill our feedback form so that we can keep a record of the session at our end. It need not be as detailed as practice interview feedback but we still require some written feedback of the session to process the payment for that session.

Yes. We understand that you would have already shared your advice/feedback with the candidate during the session itself, but we still need the expert to fill our feedback form so that we can keep a record of the session at our end. I

Do I have to fill a feedback form for the Expert Advice too?

Share anything and everything that you feel will help the candidate crack the interview!

What kind of advice can I share with the candidate?

Prepfully requests candidates to submit documents such as official mail from the recruiter, to prove the final status of their candidature.

How would I confirm whether the candidate got the job?

Refunds due to dissatisfaction with the session

We will forward the feedback we received from the candidate to you, so you can incorporate it (where valid and/or viable) into future sessions.

However, after a refund is requested a second time; we will give you two choices for future sessions:

Option 1: The risk of refunds is transferred to you; i.e. if a candidate requests a refund - we will be unable to transfer payment for the session.

Option 2: We can pause reaching out to you for additional sessions after this point.

If the refund was requested since the candidate didn't receive written feedback (and therefore a "hiring decision" against which they could assess themselves) - you receive 50% of the promised amount.

Once this happens more than 3 times, we transfer the risk entirely to you i.e. we will be unable to transfer payment for a session where a refund was requested due to delayed written feedback.

Please don't let it reach this stage. A refund has only been requested once for this reason, in our entire existence. We'd really like to keep it this way :)

Do I still get paid if the candidate demands a refund?

Please notify us immediately if you don't see the other participant in the call - and do send us a screenshot of what the call looks like at your end. Most of the time, the candidate's trying to join but facing technical issues, which we can then help out with right away.

However, please don't stay in the call beyond 15 minutes - we don't want to waste your time more than necessary. 

If the candidate was just delayed for some reason, and they can join in for the remaining time, we'll email you right away and request you to join back in. In this scenario, you're only expected to fulfil the remaining time in the 60-minute session.

If the candidate is indeed a no-show, we'll investigate to understand why they couldn't make it. 

If it's something serious like a medical emergency, we might ask you to make an exception and support a reschedule. We expect this to happen extremely rarely, of course (it's occurred less than 5 times until today, across 1000s of sessions).

If there is no valid reason received from the candidate, we'll transfer half the session cost to you for the no-show session. In this scenario, there is no requirement for you to spend the full hour; or fill out written feedback for the candidate. This transfer is initiate within 72-hours of the scheduled session timing.

Frequently asked questions

Candidates

General Questions →

Mock Interviews →

Expert Advice →

Peer Interviews →

Experts

General Questions →

Mock Interviews →

Expert Advice →