Frequently asked questions
I want a coach who is currently at my target company - possible?
Yes, it's possible. If you need this, please email us on support@prepfully.com so that we can help; the online booking service or coach browsing service don't support this.
Having said that - we don't actually recommend requesting mocks exclusively with coaches who are currently at your target company. For several reasons:
First - The pool of coaches who are willing to do mocks FOR a company's candidates while AT the same company themselves is necessarily a subset of the full set of coaches who have worked at a company. The reduction in total coaches who can be approached introduces a risk that your session might not get scheduled (although you'll still receive a refund in this situation, of course)
Next - these coaches tend to charge higher rates. Why? Because even though we explicitly ask coaches to avoid violating any T&C, NDAs etc, coaching candidates who are interviewing for their current place of employment can lead to an increased perceived conflict of interest. Coaches often charge extra to compensate for this risk.
Third - because there is an increased risk of violating actual "codes of conduct" etc; coaches tend to be a lot more careful about what they share; erring on the side of caution. Again; this is something we explicitly recommend to coaches, since the last thing we'd want is for them to get into trouble. Therefore, as a candidate you will find "ex-company" coaches will sometimes be a lot more willing to share information; the risk to doing so is literally much much smaller.
Finally - from a logistical POV - while we try extremely hard to keep track of all coaches on the platform; there are now more than 6000 and rapidly growing. We will frequently be slightly out-of-date, and we don't want to end up making a false promise along the lines of "this coach is currently at xyz company"; only to end up being inaccurate to the tune of a couple of months.
In this context; while Prepfully's system guarantees a coach who has worked at a specific company or role (and transparently shares when this isn't viable); if you need someone who is currently at your target company - please email us so that we can advise whether it's possible and what the charges for this would be.
PS - all Prepfully coaches deliver great experiences; there is a good reason 70% of all candidates end up booking additional sessions on the platform. We're (almost too) aggressive in removing coaches who receive bad reviews -- coaches who get 2 bad reviews automatically get removed from the platform; and candidates get an offer of a refund or replacement sessions. And if a coach is retained (for instance, if they're the only coach supporting a particular company-role combination), this is flagged explicitly on their coach profile.