Lots of stuff on Prepfully is free. Our interview Question Bank is completely free, as are the Interview Guides. For some of our products (which involve experts), there are fees associated. We’ve very competitive in our pricing though - and we offer no-questions-asked refunds if you ever feel you didn’t get the value you’re looking for.

Prepfully is an interview prep startup. We're a bunch of people running it as our weekend project. Our experts are people employed at top companies all over the world, and help candidates as a side-gig when they have time.

Prepfully is the go-to place for your interview preparation through mock interviews.

Privacy is super important to us - we go the extra mile to protect it so you feel safe.

All your data is protected. Our website is completely secure. 

If you use a product involving experts, we give you the option to share your resume so they can customize their advice to your background/ context. Experts know that they need to keep this confidential. However, this is optional; if you don't want to share it, the system still works.

Finally - we recommend practice interviews be done over audio. That adds one additional level of privacy too.

We go the extra mile to protect your privacy. All your data is protected. Our website is completely secure. 

All sessions involving experts are currently held over conferencing tools such as Google Meet. Once the session is confirmed, we send out a Google calendar invite to both the candidate & expert with a conference link.
To protect the privacy of both sides, we recommend audio, and perhaps screen-shares when necessary.

All sessions involving experts are currently held over conferencing tools such as Google Meet.

How do I connect with Prepfully’s experts?

We do this at our end. Just as we are committed to protect your privacy, we also protect our experts’ - and therefore we only share an anonymized profile and relevant experience with you once your session is booked.

We only share an anonymized profile and relevant experience with you once your session is booked.

It shouldn’t – we ask experts to declare a conflict of interest in their company if they are ever asked to be part of your actual hiring process.

Can a session with an expert working at my target company affect my hiring process?

Yes, we do share an anonymized profile of your expert, along with the sections of their experience which are relevant for your request. However, personal details are not revealed in order to protect their privacy. Check out our privacy policy for the full set of details.

we do share an anonymized profile of your expert, along with the sections of their experience which are relevant for your request.

Will I know the profile of the expert who’ll take my session?

This has literally happened exactly once until today. We’ve got a robust matching algorithm to ensure we find the best possible expert for your requirements.
However, you have the option to reject the expert within 24h of a session being scheduled - we’ll find a new expert for you. 

Please do note though, we can't inquire into our expert's specific teams in the company they're working in, since this constitutes confidential information, nor can we guarantee a certain level of experience (although we do of course support matching title ranges). 

You always have the option to cancel the session, and as with all cancellations requested by a candidate - we'll issue a full refund minus PayPal's transfer fees, if there are any.

We’ve got a robust matching algorithm to ensure we find the best possible expert for your requirements.

What if I do not find the expert profile suitable to take the session?

First off, we apologize for your negative experience.


Please give us details here, or email us at support@prepfully.com right after the interview. If you provide specifics of what went wrong within 24 hours of the session, and it's clear that your expert failed in delivering upon the requested mock interview experience, we will offer you a refund of value. A refund of value is where you tell us whatever you think the session was worth; we'll reach out to your expert to notify them, and then refund the difference. For instance, if you paid 100 USD for a session but there was a clear failure on the part of the expert to deliver a relevant interview experience, you can then tell us how much the interview was worth to you (eg. 70 USD), and we'll coordinate with the expert to refund the difference (eg. 30 USD). Please do note, your expert spent a lot of time in that session, so we ask you to be thoughtful of their time and effort invested too. However, it is your decision and we trust you to make the right one.

You will need to have filled out your written feedback form answering all relevant questions that you would have received immediately after the session.

You'll need to send us as many specifics regarding how the session didn't work as possible - we take refund requests very seriously, and need all possible information in order to have a deep discussion with your expert, so that where there was a genuine problem, they can learn from the experience and improve their services.

Both 1 and 2 must happen within 24 hours of your session being completed.

Important: Once 24 hours have passed, we can unfortunately not support refund requests. This is because 

Experts have already been paid by this point, and it is not possible to claim payments back. 

Experts' and candidates' memories remain fresh only up to a certain point. Longer periods lead to disagreements and misrepresentations of what really happened in-session.

The 24 hour rule protects our experts from fraud, as well as protects Prepfully from perpetual liability.

Is "my actual interview was nothing like the mock interview" a legitimate reason for requesting a refund?

To explain further - when this accusation is made, we investigate your target company/role's interview process to verify if the topics covered by the expert were (a) relevant and (b) in line with any special request you might have provided through Prepfully. If they were, then a refund is not possible. However, if either of the two conditions above were not satisfied, you will be entitled to a refund. In this case too, a request must be made within 24 hours of the session being completed.

Please do note, it would be impossible for one expert to cover all possible topics, themes, or questions, that an actual interviewer might cover in the live interview, in a single mock interview. For some roles, candidates request several mock interviews to cover an array of topics. This can help you ensure greater coverage over topics which will happen in your actual interview. If you have a special request (eg. "portfolio review type interview" for a Product Designer role, or a "Product Sense" style interview for a Product Manager role), then you always have the option to send this through us in advance, and your expert would be happy to customize the interview based on this requirements.

Please give us details here, or email us at support@prepfully.com.

What if I did not find the session with the expert useful?

We support one free reschedule, as long as it is requested at least 24 hours prior to the session's scheduled time. Likewise, cancellation is free up to 24 hours before the scheduled slot. 

After this point, experts have locked in the slot and (reasonably) expect to be compensated for this time - so we cannot support reschedules or cancellations.

If there is an emergency - please join the session and check with the expert if they are willing to make an exception for your special circumstance. We can't promise anything - but they might agree :)

1. 2nd reschedules onwards will be charged at 15 USD per reschedule request.

2. Please reach out to support@prepfully.com for any refund related requests. 

3. For any refunds initiated by you, we issue the entire invoice amount minus PayPal's transfer fees (which are usually ~5% of the transaction value). If a refund occurs because of a failure at our end - we bear PayPal's transfer fees on ourselves.

The first reschedule is always free, and can be done up to 48 hours before the originally scheduled time.

What’s the reschedule and cancellation policy?

We collect payment at the time of scheduling, so that we can guarantee it for our experts. Therefore, the due date is always prior to a session, and if payment is not received by then, the session will be cancelled.

We collect payment at the time of scheduling, so that we can guarantee it for our experts.

We love to get feedback! We have a contact form– or just drop us a note at support@prepfully.com. We’ll try to get back within 24 hours :)

We have a contact form– or just drop us a note at support@prepfully.com.

How can I give any feedback to Prepfully?

Frequently asked questions