Frequently asked questions

You can provide special requirements to your expert in the special requests field.

For specific roles, you can also specify the interview type you're looking for (eg. for Engineering roles - coding, system design etc). Do note, some interview types are priced differently; eg. System design mocks are usually about 25$ higher than coding mocks since they rely on more senior experts who have sufficient expertise to take these sorts of interviews.

If you have a request to Prepfully, please send this to us via email. Some special requests we try to support include:

- Urgent requests i.e. less than 48 hours away. There is an extra fee of 50$ for sessions within the next 24h, and an extra fee of 25$ for requests within the next 48h.

- Experts from a specific location (usually free for Product and Engineering roles, but charged for roles with fewer experts - up to 100$ extra depending on geography)

- Experts with a specific experience level (25$ extra, and we can't always guarantee this since we might not have an expert whom fulfils your request)

- Experts with a specific seniority title (For instance, if you select "UX designer", we will avoid matching you with "Sr. UX Designers" since they are priced differently. And the opposite works too; if you request a Sr Product Manager you won't be matched with a Junior or Core level Product Manager.)

- A specific expert profile (eg. one you might have seen on our YouTube channel, or a previous expert you might have encountered which you want to target or exclude). Exclusions cost 15$. Targeting a specific expert profile can cost between 20$ and 200$ extra depending on the expert.

Please note, if we're unable to fulfil your requirements, we'll always provide a list of alternative profile options to choose from over email. And if none of them work for you - we either won't collect payment, or issue a full refund if you've already paid.