Costs of pause/reschedules/changes/cancellations:

From booking time - until the session time is locked in

Cancellation is FREE (PayPal doesn't refund payment fees though, usually around 5%)

From session time being locked in - until 24h prior to the session time

Reschedules, cancellations or changes cost 25$/change

From 24h before the session time - session time

Cancellations and reschedules cost 50% of the session price.

Reschedules and cancellations are not possible, unless the expert didn't show up.

Please reach out to support@prepfully.com for any questions or concerns, or if you encounter a bug.

The first reschedule is always free, and can be done up to 24 hours before the originally scheduled time. Cancellations are free until a session is picked up by an expert - after which there are fees associated.

What’s the reschedule and cancellation policy?

Frequently asked questions