Frequently asked questions

What’s the reschedule and cancellation policy?

We support one free reschedule, as long as it is requested at least 24 hours prior to the session's scheduled time. Likewise, cancellation is free up to 24 hours before the scheduled slot.

After this point, experts have locked in the slot and (reasonably) expect to be compensated for this time - so we cannot support reschedules or cancellations.

If there is an emergency - please join the session and check with the expert if they are willing to make an exception for your special circumstance. We can't promise anything - but they might agree :)

Notes

1. 2nd reschedules onwards will be charged at 15 USD per reschedule request.

2. Please reach out to support@prepfully.com for any refund related requests.

3. For any refunds initiated by you, we issue the entire invoice amount minus PayPal's transfer fees (which are usually ~5% of the transaction value). If a refund occurs because of a failure at our end - we bear PayPal's transfer fees on ourselves.