Frequently asked questions
What’s the reschedule and cancellation policy?
POLICY EFFECTIVE 1 Mar 2022
Costs of pause/reschedules/changes/cancellations:
From booking time - until the session time is locked in
- Pausing a session is FREE
- Slot modification is FREE
- Cancellation is FREE (PayPal doesn't refund payment fees though, usually around 5%)
From session time being locked in - until 24h prior to the session time
- Reschedules, cancellations or changes cost 25$/change
From 24h before the session time - session time
- Cancellations and reschedules cost 50% of the session price.
After the session has started (no-shows)
- Reschedules and cancellations are not possible, unless the expert didn't show up.
Please reach out to firstname.lastname@example.org for any questions or concerns, or if you encounter a bug.