Frequently asked questions

We support one free reschedule, as long as it is requested at least 24 hours prior to the session's scheduled time. Likewise, cancellation is free from when a session is booked, up to 24 hours before the scheduled slot.

After this point, experts have locked in the slot and (reasonably) expect to be compensated for this time - so we cannot support reschedules or cancellations.

If there is an emergency - please join the session and check with the expert if they are willing to make an exception for your special circumstance. We can't promise anything - but they might agree :)

Notes

1. The first modification is free; additional modifications are charged at 25 USD each.

2. You can pause or cancel your request directly within your session link. For reschedules, please email us at support@prepfully.com.

3. For any refunds initiated by you, we issue the entire invoice amount minus PayPal's transfer fees (which are usually ~5% of the transaction value). If a refund occurs because of a failure at our end (Eg. if your expert cancels and we are unable to find you a new one) - we bear PayPal's transfer fees on ourselves.

Please reach out to support@prepfully.com for any questions or concerns, or if you encounter a bug.