Frequently asked questions
From booking time - until the session time is locked in
- Pausing a session is FREE
- Modifying your availability is FREE
- Cancellation is FREE (Stripe/PayPal don't refund payment fees though)
Once session time is locked in - until 24h prior to the session time
- Reschedules, cancellations or changes cost 25$/modification
From 24h before the session time - session time
- Reschedules, cancellations or changes cost 50% of the session price.
After the session has started (no-shows)
- Reschedules and cancellations are not possible -- unless the expert didn't show up, in which case you are entitled to a full refund or a free reschedule.
Please reach out to email@example.com for any questions or concerns, or if you encounter a bug.