Frequently asked questions

What’s the reschedule and cancellation policy?

We support one free reschedule, as long as it is requested at least 24 hours prior to the session's scheduled time. Likewise, cancellation is free from when a session is booked, up to 24 hours before the scheduled slot.

After this point, experts have locked in the slot and (reasonably) expect to be compensated for this time - so we cannot support reschedules or cancellations.

If there is an emergency - please join the session and check with the expert if they are willing to make an exception for your special circumstance. We can't promise anything - but they might agree :)

Notes

1. The first modification is free; additional modifications are charged at 25 USD each.

2. You can pause or cancel your request directly within your session link. For reschedules, please email us at support@prepfully.com.

3. For any refunds initiated by you, we issue the entire invoice amount minus PayPal's transfer fees (which are usually ~5% of the transaction value). If a refund occurs because of a failure at our end (Eg. if your expert cancels and we are unable to find you a new one) - we bear PayPal's transfer fees on ourselves.

Please reach out to support@prepfully.com for any questions or concerns, or if you encounter a bug.