Frequently asked questions
The easiest way to get a refund for a Prepfully session is to just cancel it. If you've already paid, the refund is issued immediately, with any fees being deducted if they are applicable.
In most situations if it's your first cancellation and the session is a while away, we waive even the standard cancellation charge. This becomes harder to do if the session is less than 24h away, since 50% of a coach payment gets locked in at this point.
Important: The refund is issued instantaneously by us on Stripe (which we use as our payment provider). However, depending on your card provider, banks can take up to 5-10 days to show this refund in your statement.
If you don't see the refund for any reason, please just drop us a note on [email protected]. We are all quite responsive, so you should hear back from us in less than a day (although we try to respond within a couple of minutes for topics like refunds unless we're asleep!)