Frequently asked questions

How does pausing sessions work?

You can "pause" a session if you think you'll use it at a future date. You can use a paused session any time across 3 years.

If your session isn't scheduled yet - we just pause outreach to experts. You can resume the session directly from your session link anytime you want. Just make sure to update your latest availability.

If your session is already scheduled, we cancel the current invitation. You can resume the session directly from your session link anytime you want. Just make sure to update your latest availability. Please note that in this scenario, we can't guarantee that you'll be matched with the same expert as you previously were, since we don't know if they'll be available in the new slots you provide.