Frequently asked questions
We take your privacy *extremely* seriously.
We don't share your name or email with candidates; don't anticipate needing to share it with them, and don't intend to ever do so without your explicit permission in advance.
We do share what we call an "anonymized profile" with candidates. This consists of your years of experience, and role/title at companies relevant for the mock interview you are providing. This reassures candidates that they are being coached by someone well qualified at helping them out :)
We use Zoom for sessions, and you can also configure your name to appear as whatever you'd like on Zoom.
What occurs within a session is between you and the candidate.
Since the "is the session audio vs video" question comes up occasionally - we don't prescribe this in either direction
- Some candidates prefer not to have their video on. If this makes you uncomfortable, you are welcome to cancel the interview - this won't be held against your reliability statistics.
- Some coaches prefer not to have their video on. If this makes a candidate uncomfortable, they can request cancellation of this interview, and they'll receive a refund.
Having said that - if you do choose to reveal your identity, or alternative share information which could reveal your identity - we do want to manage expectations that we cannot be held responsible for any follow-up situations which might occur. A lot of our experts prefer doing this so they can establish relationships with the folks they coach - and we respect your choice to do so, if you think this makes sense. In this case however, we do want to caveat that we shall not be held liable if any consequences potentially arise from the disclosure of your identity. Additionally, while establishing a relationship beyond Prepfully is totally fine, doing so for the purposes of avoiding Prepfully's commissions to continue coaching beyond does violate our terms of service. If we detect this occurring, we will need to pause your coach profile on Prepfully. Even before we detect this, you will likely see a drop-off in sessions coming your way because "rebook rate" (i.e. how many candidates choose to book you again via Prepfully) is one of our primary metrics which determines your ranking in our search results and outreach algorithm, since this is a great proxy of how good an experience they had with you.