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Behavioral
2 years ago
Please tell me about a time when you struggled to meet a deadline.
Program ManagerData Science ManagerML Engineering ManagerEngineering Manager

Nuro

Quizlet

Andela

+1

I led a project to implement a new feature in our loan processing system aimed at reducing API latency for faster loan approvals. Midway, I encountered data inconsistencies and latency issues caused by schema mismatches between the new API and our backend services. To resolve this, I optimized the data schema mapping, streamlined query performance, and introduced Redis caching for frequently accessed data, which significantly reduced the API call frequency and improved response times.

I also collaborated with QA to parallelize testing, allowing us to catch issues early. By continuously optimizing our microservices with adjustments to load balancing and asynchronous data processing, we increased processing speeds by 20%. While the deadline was slightly extended, our enhancements directly improved loan approval times and were a solid technical win for both the team and the user experience.

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2 years ago
Behavioral
2 years ago
Tell me about a time when you had a conflict with your manager.
Program ManagerTechnical Program ManagerSoftware EngineerBackend Engineer

Nuro

Sendbird

Postman

+3

S(Situation):在2024年9月底,我所在团队灰度上线了一个重要新功能。上线不久后,我们注意到产品的 NPS 分数出现了明显下滑。我的老板非常担心这个变化是由我们新功能引起的,因此建议我们暂停功能的进一步上线。

T(Task):考虑到我们灰度期间已经收到不少正向的用户反馈和行为数据,我担心贸然暂停功能会影响节奏,并可能误判问题根源。我希望找出 NPS 下滑的真正原因,并用更稳妥的方式推进问题解决。

A(Action):我首先分析了 NPS 下滑的时间节点,发现其发生在我们功能上线之前。结合用户评价存在滞后性的特点,我判断两者未必直接相关。随后我深入分析了近期的低分评价和客服 ticket,发现主要问题集中在打印出错、页面崩溃等历史遗留的功能性 bug。
我将这些发现整理成文档分享给老板,建议我们先优先修复这些问题,并继续观察 NPS 变化。同时,我也请他指出是否存在新功能相关的反馈痛点,以便一并跟进优化。我们快速完成了 hotfix,并验证后上线。

R(Result):两周内,NPS 分数从 xx 回升到 xx(如能填具体更好),我们功能也顺利推进至全量发布,后续使用量增长了 xx%。老板也认可了我们以数据驱动决策的方式,对我在这件事中的判断力和推进力给予了肯定。

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2 years ago
Behavioral
2 years ago
Give an example of when you made a decision that was unpopular.
Program ManagerTechnical Program ManagerSoftware EngineerProduct Manager

Nuro

Pristyn Care Logo

Pristyn Care

Ofbusiness Logo

Ofbusiness

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2 years ago
Behavioral
2 years ago
If you receive an offer from Nuro, how long do you think you'll stay here?
Program Manager

Nuro

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2 years ago
Behavioral
2 years ago
Share a conflict you had to resolve.
Program ManagerTechnical Program ManagerSoftware EngineerProduct Manager

Nuro

Jabil Circuit Logo

Jabil Circuit

Zola Logo

Zola

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2 years ago
Program SenseProgram Management
2 years ago
If you find a very critical bug in software on the day before its scheduled release date, how would you handle this situation?
Program ManagerTechnical Program Manager

Nuro

Adyen Logo

Adyen

Twitter Logo

Twitter

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2 years ago
Behavioral
2 years ago
How did you learn from a recent failure? How does it help you in your new Program Manager role?
Program Manager

Nuro

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2 years ago
Behavioral
2 years ago
In the case of two teams failing to deliver a feature, how do you approach and resolve conflicts that may arise?
Program ManagerTechnical Program Manager

Nuro

Monzo Logo

Monzo

Lyft Logo

Lyft

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2 years ago
Behavioral
2 years ago
Describe a time when you failed at work.
Program ManagerTechnical Program ManagerSoftware EngineeriOS Engineer

Nuro

Epic Systems Logo

Epic Systems

Juul Labs Logo

Juul Labs

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2 years ago
Program SenseProgram Management
2 years ago
As a Program Manager, how do you ensure that scope creep doesn't derail project timelines and budgets?
Program Manager

Nuro

Twilio Logo

Twilio

Pinterest Logo

Pinterest

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2 years ago

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*All interview questions are submitted by recent Nuro Program Manager candidates, labelled and categorized by Prepfully, and then published after being verified by Program Managers at Nuro.

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