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Behavioral
3 years ago
What do you do to make yourself stand out?
UX ResearcherML Engineering ManagerData Science ManagerData Engineering Manager

Capital One

Amazon

Flexport

+3

I stand out because I can anticipate the needs of the team and my leaders. I follow bottom up leadership and I am empathy driven.

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3 years ago
Skills
3 years ago
How did you handle a project that didn't progress as planned?
UX Researcher

Capital One

Visa

Adobe

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3 years ago
Product Sense
3 years ago
Suppose you are an Amazon engineer. Amazon product review scores are sometimes biased because people usually rate only if they like it or dislike it. How do you know if a given test score is biased?
UX Researcher

Capital One

Stripe Logo

Stripe

Commvault Logo

Commvault

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3 years ago
Behavioral
3 years ago
Have you ever encountered a situation where you had to make a tough decision that involved a lot of risks? Can you share the experience?
UX ResearcherFrontend EngineerAndroid EngineerSales Engineer

Capital One

Snap Logo

Snap

Square Logo

Square

+1

During final stages of testing upgraded version of core banking applications, we encountered a defect which required resolution from development team. After dev deployed the defect, I had very limited time to thoroughly retest and perform regression.

My task was to perform retesting and make sure there are no major defects after the release.

After resolution, based on my prior knowledge of the apps I grouped those testcases that had a potential impact to run automation regression to speed up the testing. While I manually tested the defects with some edge case scenarios. 

I kept the cross functional team updated about the testing progress and the risk involved if testing wasn't completed on time. 

But, I was able to mitigate the risk of not completing the testing on time and major risk of unexpected issues with the help to prior knowledge and proactive communication.

Thus, I learnt from this incident to carefully strategizing the situation and collaborative approach can help to mitigate risks.

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3 years ago
Product Sense
4 years ago
Think of an app that you like. How would you study the decline in engagement with that app?
UX Researcher

Capital One

DoorDash Logo

DoorDash

Flexport

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4 years ago
Behavioral
4 years ago
Tell me about a time when you faced a professional failure, and how did you use the experience to improve your performance?
UX ResearcherTechnical Program ManagerSoftware EngineerML Engineering Manager

Capital One

Stripe Logo

Stripe

TikTok Logo

TikTok

At my previous role, I was leading a fraud detection AI model deployment for a financial services client. The model aimed to reduce fraudulent transactions by 25% while maintaining a low false positive rate.

I was confident in the model’s performance in the test environment, but when we deployed it in production, we noticed an unexpected spike in false positives. Transactions flagged as fraudulent were legitimate, causing disruptions for customers and increasing manual review work. To resolve this, I:

  1. Investigated the issue by comparing training and production data.

  2. Identified data drift—the model was trained on historical data, but recent transaction patterns had changed.

  3. Worked with data engineers to implement real-time data monitoring.

  4. Retrained the model with up-to-date data and adjusted hyperparameters to improve generalization.

This fix reduced false positives by 25%, improved fraud detection accuracy, and ultimately saved $500M in operational savings across multiple initiatives. This experience taught me the importance of continuous model monitoring and proactively accounting for data drift. Now, I always incorporate data validation pipelines and feedback loops into AI deployments to prevent similar issues.

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4 years ago
Behavioral
4 years ago
Have you ever found it difficult to meet a deadline? If so, can you give an example?
UX ResearcherData Science ManagerML Engineering ManagerEngineering Manager

Capital One

Google Logo

Google

Palo Alto Networks Logo

Palo Alto Networks

+2

Situation/Task: I was working on a migration project which had lots of ambiguity and external dependencies. I was asked to meet a deadline which I could not commit to.

Action: I got time estimates from dependencies and built a burndown chart with developer time taken and added buffer for oncall/vacations. Got it reviewed by manager and director and estimated the number of devs it would take. We did not have enough devs so some features had to be moved below the line for the migration to be IA to teams, with other features as fast follow.

Result: I was able to meet the stripped down product deadline and not all teams were able to immediately use our product but on balance it was good.


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4 years ago
Behavioral
4 years ago
Could you walk me through a time when you had to handle a conflict?
UX ResearcherFull Stack Software EngineerData ScientistData Analyst

Capital One

Palantir Technologies Logo

Palantir Technologies

Reddit Logo

Reddit

+8

While working on a navigation redesign project, my team and I found that a colleague on another team (a GTM person) was very unhappy about the redesign project. There was a lot of chatter that she was unhappy and had spoken with leadership about her misgivings, but exactly what was bothering her was unclear.

The designer on my team and I decided to set up a 1:1 meeting with this colleague in order to understand exactly what the issues were. We learned that her team was in the middle of rebranding their product and she was worried that the launch of the redesign would undermine the rebrand effort.

We assured our colleague that the launch of the redesigned navigation would not happen for a few months, still, long after their rebrand and the buzz around it would have settled. With that assurance, she was no longer anxious about the redesign project, and we were able to move on with the work.

Simply having a conversation, understanding what the issues were, and coming up with a resolution was all it took.

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4 years ago
Behavioral
4 years ago
Can you describe a time when you had to make a decision that was unpopular with a customer or client, and how you handled that situation?
UX ResearcherTechnical Program ManagerSoftware EngineerProduct Manager

Capital One

Square Logo

Square

Snap Logo

Snap

+15

n one project, we were under pressure to release a feature quickly, and most of the team wanted to skip certain performance optimizations to meet the deadline. I made the decision to delay the release slightly to refactor critical parts of the Java backend and implement proper caching and database indexing. Initially, it was unpopular because it felt like slowing down progress, but I explained the potential long-term impact of ignoring performance issues. After implementing the changes, the system handled 3x the load without issues, and we avoided costly production incidents. This experience reinforced that as a senior developer, sometimes the right decision isn’t the easiest or most popular, but it’s about ensuring reliability and scalability for the product.

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4 years ago
Behavioral
4 years ago
Can you explain how you would define success for yourself in this position?
UX ResearcherData ScientistFull Stack Software EngineerProgram Manager

Capital One

Palo Alto Networks Logo

Palo Alto Networks

Meta Logo

Meta

+5

Success is when you accomplish a goal you had set either in your career or personal life. It can be measured in financial output or emotional contentment.

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4 years ago

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*All interview questions are submitted by recent Capital One UX Researcher candidates, labelled and categorized by Prepfully, and then published after being verified by UX Researchers at Capital One.

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