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At hyperface we got requirement from product team to build a nudge engine, this will be a configuration driven engine and when a condition is met based on the configured communication pattern it is going to send the communication. Example : If user have done 5 transaction is flikart and an offer is going on to do 10 transactions to get a reward we will nudge user based on the communication channel and rules that nudge him on whatsapp this much time and send him the push notification.

When this product requirement came , product wanted to build each and everything as a single engine, but at that time I realized that having a separate notification service which will take care of all notification related stuff and we will be able to efficiently scale that system and prevent having a tight coupling  will be very helpful , but when I proposed this product did not agreed as they thought right now there is no usecase for making nudge engine and notification engine a separate component.

At that time I dicsucces this with my fellow EM and came to know that they are scenarios where they need to send notification for example otps , push notification and everyone is handling this in a custom way in there own code based . With all this data I went back to product team ann pitched them that having this notification engine all this custom handling will be gone we will have better mechanism to control notification  track metricies and and improve the experience by handling failure scenarios .

with this data I was able to convenience the product team to build to different systems.

As my last semester as a system engineer student, I went above and beyond on time management of the time of the team and mine, this was on my thesis as student. while we where a team of 4 members, one of our members and I had one of our parents fighting cancer, so we needed to do time management to work in the project and have a correct time management of personal and work time. What I did was stated my focus, helped my companion doing the same noticing in what of the project we where helping the most and focus on that on my case the SQL queries & documentation of the project. Propose the solution to the other members, while also covering more and more in the written part of the project, this solution was applied by me, but i also had to cover sometimes my team member, doing what was also his tasks in this case the design of the project processes, most of the UML diagrams, because the situation of his family member worsen and some one needed to pick up the pace of the project and that person was me

S（Situation）：在2024年9月底，我所在团队灰度上线了一个重要新功能。上线不久后，我们注意到产品的 NPS 分数出现了明显下滑。我的老板非常担心这个变化是由我们新功能引起的，因此建议我们暂停功能的进一步上线。

T（Task）：考虑到我们灰度期间已经收到不少正向的用户反馈和行为数据，我担心贸然暂停功能会影响节奏，并可能误判问题根源。我希望找出 NPS 下滑的真正原因，并用更稳妥的方式推进问题解决。

A（Action）：我首先分析了 NPS 下滑的时间节点，发现其发生在我们功能上线之前。结合用户评价存在滞后性的特点，我判断两者未必直接相关。随后我深入分析了近期的低分评价和客服 ticket，发现主要问题集中在打印出错、页面崩溃等历史遗留的功能性 bug。
我将这些发现整理成文档分享给老板，建议我们先优先修复这些问题，并继续观察 NPS 变化。同时，我也请他指出是否存在新功能相关的反馈痛点，以便一并跟进优化。我们快速完成了 hotfix，并验证后上线。

R（Result）：两周内，NPS 分数从 xx 回升到 xx（如能填具体更好），我们功能也顺利推进至全量发布，后续使用量增长了 xx%。老板也认可了我们以数据驱动决策的方式，对我在这件事中的判断力和推进力给予了肯定。

As my last semester as a system engineer student, I went above and beyond on time management of the time of the team and mine, this was on my thesis as student. while we where a team of 4 members, one of our members and I had one of our parents fighting cancer, so we needed to do time management to work in the project and have a correct time management of personal and work time. What I did was stated my focus, helped my companion doing the same noticing in what of the project we where helping the most and focus on that on my case the SQL queries & documentation of the project. Propose the solution to the other members, while also covering more and more in the written part of the project, this solution was applied by me, but i also had to cover sometimes my team member, doing what was also his tasks in this case the design of the project processes, most of the UML diagrams, because the situation of his family member worsen and some one needed to pick up the pace of the project and that person was me

i was head of events in a student activity called aces and it was a magnificent experience as i gathered a team wich i chose by myself and my partner as they all were hardworkers and creative thinkers of course we had some trouble with them as some of them were being lazy about doing there tasks or procranstinating but we were able to motivate them each time so they would give their best

During my tenure at Cisco, I participated in a project where I collaborated with a devops team and testing team to accomplish the resource allocation . At the end of the project, each intern received an evaluation from our direct supervisor. I was surprised to find that my performance rating was lower than I expected, given the contributions I felt I had made.

Task:I wanted to understand the basis for the rating and felt it was important to clarify any discrepancies between my self-assessment and the supervisor’s perception. My goal was to maintain a positive relationship while advocating for the work I had done.

Action:I requested a brief, one-on-one meeting with my supervisor. In that meeting, I calmly listened to their feedback to understand their perspective fully. Then, I shared specific examples of my contributions:

• How I had taken the lead on documenting the current resource allocation and new resource allocation based on my experience.

• My involvement in proper resource allocation resulted in 25% reduction of P1 issues due to resource allocation.

• The additional responsibilities I took on to get all resource approvals and helm script changes went unnoticed.

I also provided the documentation and metrics I’d been tracking to illustrate the impact of my work. By centering the conversation on factual evidence and outcomes, I was able to highlight aspects of my contribution that might have been overlooked initially.

Result:After reviewing these points, my supervisor acknowledged that some of my behind-the-scenes work wasn’t fully visible to them.  we agreed to have more frequent check-ins going forward. This experience taught me the value of proactive communication and documentation, ensuring that both my manager and I have a clear view of my responsibilities and achievements.