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Problem SolvingSituational

3 years ago

What tactics would you use to address a PhonePe customer who is wrong and refuses to acknowledge it?

Customer Service RepresentativeCustomer Experience Lead

PhonePe

Publicis Sapient

Articulate

First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.

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3 years ago

Behavioral

3 years ago

Have you ever been involved in a community that you are passionate about, and what actions would you take to contribute to it?

UX ResearcherProduct ManagerBackend EngineerTechnical Program Manager

PhonePe

eBay

GlobalBees

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3 years ago

Behavioral

3 years ago

Have you ever received difficult feedback? If so, how did you react to it?

Backend EngineerFull Stack Software EngineerData ScientistFrontend Engineer

PhonePe

Bol.com

Staples

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3 years ago

System Design

3 years ago

Create a file system designed for distributed environments.

Engineering Manager

PhonePe

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3 years ago

TechnicalWhiteboarding/problem solving

3 years ago

Explain the difference between SQL and NoSQL databases.

Technical Account Manager

PhonePe

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3 years ago

Behavioral

3 years ago

Can you share an area where you excel and one where you're working to improve?

Account Manager

PhonePe

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3 years ago

Behavioral

3 years ago

Can you tell me about a scenario where you were proactive in fixing a problem before it became a bigger issue?

Engineering ManagerData Engineering ManagerML Engineering ManagerData Science Manager

PhonePe

Walmart

Change Healthcare

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3 years ago

Behavioral

3 years ago

I would like to hear about a time when you made a compromise

Product ManagerData ScientistFull Stack Software EngineerProgram Manager

PhonePe

Zscaler

ETRADE

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3 years ago

System DesignTechnical

3 years ago

Design the architecture for a salon booking app.

Technical Program Manager

PhonePe

Alan

Intel

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3 years ago

SituationalBehavioral

3 years ago

If a customer provided negative feedback about your work, how would you turn it into an opportunity to improve?

Customer Service Representative

PhonePe

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3 years ago

Try Free AI Interview

PhonePe

Software Engineer

Prepare for Behavioral interview at PhonePe

Behavioral

PhonePe

Product Manager

Prepare for Product Strategy interview at PhonePe

Product Strategy

PhonePe

Engineering Manager

Prepare for System Design interview at PhonePe

System Design

PhonePe

Data Scientist

Prepare for DS Analytical Execution interview at PhonePe

DS Analytical Execution

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^*All interview questions are submitted by recent PhonePe candidates, labelled and categorized by Prepfully, and then published after verification by current and ex-PhonePe employees.