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Behavioral
3 years ago
Discuss a time when you clashed with your manager.
Backend EngineerTechnical Program ManagerSoftware EngineerProduct Manager

National Instruments

Nuro

Sendbird

+3

S(Situation):在2024年9月底,我所在团队灰度上线了一个重要新功能。上线不久后,我们注意到产品的 NPS 分数出现了明显下滑。我的老板非常担心这个变化是由我们新功能引起的,因此建议我们暂停功能的进一步上线。

T(Task):考虑到我们灰度期间已经收到不少正向的用户反馈和行为数据,我担心贸然暂停功能会影响节奏,并可能误判问题根源。我希望找出 NPS 下滑的真正原因,并用更稳妥的方式推进问题解决。

A(Action):我首先分析了 NPS 下滑的时间节点,发现其发生在我们功能上线之前。结合用户评价存在滞后性的特点,我判断两者未必直接相关。随后我深入分析了近期的低分评价和客服 ticket,发现主要问题集中在打印出错、页面崩溃等历史遗留的功能性 bug。
我将这些发现整理成文档分享给老板,建议我们先优先修复这些问题,并继续观察 NPS 变化。同时,我也请他指出是否存在新功能相关的反馈痛点,以便一并跟进优化。我们快速完成了 hotfix,并验证后上线。

R(Result):两周内,NPS 分数从 xx 回升到 xx(如能填具体更好),我们功能也顺利推进至全量发布,后续使用量增长了 xx%。老板也认可了我们以数据驱动决策的方式,对我在这件事中的判断力和推进力给予了肯定。

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3 years ago
Behavioral
3 years ago
Can you tell me about how you see your career developing over the next five years? How does National Instruments fit into this plan?
Backend Engineer

National Instruments

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3 years ago
Behavioral
3 years ago
Can you tell me about the last time you had a disagreement with your boss or an executive
Frontend EngineerData Science ManagerML Engineering ManagerEngineering Manager

National Instruments

Corning Logo

Corning

DrChrono Logo

DrChrono

+6

I was working on a high stake project with very high visibility from my senior management.

Me and my manager were thinking of can we leverage the quality of the development using help from QA team. He wanted to keep the QA team separate. His point of view was that a separate team would keep clear focus for the team and they would focus on finding more customer facing bugs. I thought that we should have QA embedded in the scrum team as that would help in easier collaboration and quicker bug fixes plus this is a more efficient way. Though I understood his point of view I always believed that in QA embedded inside the scrum team. I went back had a thought to measure the merits and demerits of the proposals. I put down in a slide the merits and demerits of each. Merit from having a separate team, clear focus and better filtering of quality, demerits less collaboration with development team. I then proposed that the QA engineers attend the calls of dev teams but keep a separate QA board for their tasks. This will give clarity of what bugs they find, what test scenarios they create and finally the metrics to measure the bugs reported per development. My boss and I both agreed as it solved the problems of each proposals

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3 years ago
Behavioral
3 years ago
Share an instance of challenging feedback you've received and your response to it.
Design Verification EngineerEmbedded Engineer

National Instruments

Canon Logo

Canon

Cisco Logo

Cisco

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3 years ago
Design
3 years ago
In VLSI design, what do you understand by Floorplanning?
Design Verification Engineer

National Instruments

AMD Logo

AMD

Adobe Logo

Adobe

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3 years ago
People Management
3 years ago
Can you tell me about how you ensure diversity within your team? How would you set up an inclusive work environment at National Instruments?
Engineering Manager

National Instruments

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3 years ago
Technical
3 years ago
Could you clarify why the create method is chosen over the new constructor in UVM?
Design Verification Engineer

National Instruments

Thales Logo

Thales

Nuvoton Technology Logo

Nuvoton Technology

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3 years ago
Behavioral
3 years ago
What are you looking for, from the Full Stack Software Engineer role at National Instruments - what are some of your key goals from this opportunity?
Full Stack Software Engineer

National Instruments

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3 years ago
Behavioral
4 years ago
Which aspect of Frontend Engineer role at National Instruments excites you the most?
Frontend Engineer

National Instruments

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4 years ago
Behavioral
4 years ago
Please talk about an incident where you and your manager had a disagreement and how it was settled.
Design Verification EngineerEmbedded Engineer

National Instruments

Lenovo Logo

Lenovo

Sharp Logo

Sharp

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4 years ago

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