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What do you do when there’s no policy to guide you in solving a customer’s problem?

What steps would you take if you notice a team member regularly arriving late to a weekly meeting?

What would you consider your biggest accomplishments in your current role?

What strategies would you implement to improve customer retention in our business?

Can you describe a community that is close to your heart? If you could, how would you contribute to it?

What makes you the best candidate for this Program Manager role?

The most memorable challenge you've faced in the past?

In your opinion, what has been the most innovative idea you've ever had? How did you create it and how did you implement it?

What's an instance where you struggled to meet a deadline, and what did you do about it?

Can you pinpoint a brand that, in your view, delivers excellent products but lacks the ability to market them effectively? On the other hand, can you mention a brand that excels in marketing but fails to meet customers' expectations with their products? Provide your reasoning for each choice.