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S（Situation）：在2024年9月底，我所在团队灰度上线了一个重要新功能。上线不久后，我们注意到产品的 NPS 分数出现了明显下滑。我的老板非常担心这个变化是由我们新功能引起的，因此建议我们暂停功能的进一步上线。

T（Task）：考虑到我们灰度期间已经收到不少正向的用户反馈和行为数据，我担心贸然暂停功能会影响节奏，并可能误判问题根源。我希望找出 NPS 下滑的真正原因，并用更稳妥的方式推进问题解决。

A（Action）：我首先分析了 NPS 下滑的时间节点，发现其发生在我们功能上线之前。结合用户评价存在滞后性的特点，我判断两者未必直接相关。随后我深入分析了近期的低分评价和客服 ticket，发现主要问题集中在打印出错、页面崩溃等历史遗留的功能性 bug。
我将这些发现整理成文档分享给老板，建议我们先优先修复这些问题，并继续观察 NPS 变化。同时，我也请他指出是否存在新功能相关的反馈痛点，以便一并跟进优化。我们快速完成了 hotfix，并验证后上线。

R（Result）：两周内，NPS 分数从 xx 回升到 xx（如能填具体更好），我们功能也顺利推进至全量发布，后续使用量增长了 xx%。老板也认可了我们以数据驱动决策的方式，对我在这件事中的判断力和推进力给予了肯定。

Having a long-term goal clearly set, breaking it down into near-term goals helps visualize our progress and what is expected on a day-to-day basis. By hitting the near-term goals I'll understand and grasp the depth, gain insights from the stakeholders, and would be able to achieve the long-term goal. setting near-term goals also help analyze trade-offs along the way

בתקופת התיכון התנדבתי בבית ספר לחינוך מיוחד בשם "אל-נור". בחרתי להתנדב שם בעקבות חוויה אישית עם קרוב משפחה, שלימדה אותי עד כמה חשוב להעניק תשומת לב ותמיכה מתאימה לתלמידים עם צרכים מיוחדים. בנוסף, זהו בית ספר קטן עם צוות מצומצם, כך שראיתי בכך הזדמנות לקחת חלק משמעותי ולהשפיע. הגעתי להתנדבות פעם בשבוע, עזרתי לתלמידים באופן אישי, העברתי תכנים לימודיים דרך משחקים בקבוצות יחד עם המורים, וסייעתי בארגון וסידור הכיתה אחרי שהתלמידים הלכו לישון. לפני שהתחלתי, חששתי שלא אצליח להתחבר לתלמידים או להיות מספיק מעורב. בנוסף, לכל תלמיד היו צרכים שונים, ולכן היה עליי ללמוד מהמורים כיצד לגשת לכל אחד – אם הוא על הספקטרום האוטיסטי, עם תסמונת דאון, או עם צרכים מיוחדים אחרים. בהתחלה צפיתי במורים, התייעצתי איתם ולמדתי איך הם ניגשים לכל תלמיד לפי צרכיו, וזה נתן לי ביטחון להתחיל לפתח קשרים בעצמי לשמחתי, עם הזמן גיליתי שרובם קיבלו אותי בשמחה, למדתי לקרוא סימנים לא מילוליים, להבין מה גורם להם להרגיש בנוח, ולהתאים את הגישה שלי כך שירגישו נתמכים ומובנים. נהניתי מהאינטראקציה איתם, וזכיתי בתחושת סיפוק עמוקה

Have a curious mind and approach with understanding. Talk to the person 1x1, see what's up and go from there.

I look after our email platform and our existing solution wasn't flexible enough to handle targeted messages at scale. We were missing an opportunity with users to send personalised messages at the right time to help increase engagement. I embarked on a project to implement a new marketing automation software. This project required alignment across our product, data, retail, security and legal teams. I spent time researching the availble tools in the marketing and workshopping requirements with relevant stakeholders, we created an RFP and sent to a number of suppliers. Each round of the RFP I assigned a score to the company and gathered feedback from stakeholders. This ensured the decision making process was fair and we had strong evidence when sharing the business case to senior leadership.

Once we decided on the supplier, I was responsible for implementing the tool which required support across various teams within the business. Implementing something cross-functionally

I’m my current role, during a core-team meeting I noticed conflicts between 2 team members, the MM and the EE. They were debating about why to include one component in the official BOM and discarding another one.

To understand their perspectives, I spoke with them separately in a friendly environment. The MM was frustrated because the EE didn’t provide any data or argument to discard the component that the MM suggested. This component had the same performance, was pin to pin compatible, and cheaper. On the other hand the EE explained he had bad experiences in the past with the component suggested by the MM and he refused to validate and qualify it to do not waste his time.

So… After being clear about the situation, I brought them together for a discussion and I emphasize to focus on the issue, not in personal discrepancies. Do, during the meeting, I encouraged both to consider the Project requirements, customers need and I worked with them brainstorming session.

Then, they agreed to meet with other stakeholders to get their inputs about these 2 components, they commit on a validation plan including both components. The one suggested by the EE as POR and the one suggested by the MM as alternate. They also agree to allocate 60% of the mass production volume to the EE component and 40% to the component suggested by the MM.

From my side, to ensure progress, I scheduled follow-up meetings with them to monitor their collaboration and for sure, I offered my support. Finally, both components are currently part of the product official BOM and these 2 guys improved their working relationship and communication.

In the Meraki integration project, the supply chain process required significant optimization of the entire flow. To achieve this, most of the shipping-related process needed to be modified. However, the team lacked sufficient time to complete the work because the planned use of an adapter did not work, requiring me to redesign the flow.

With limited time remaining before system integration testing (SIT), the cross-functional teams and other tracks were ready to test their code, and management was unwilling to postpone SIT and Cycle 1 testing. Since there was an additional round of SIT and Cycle 2 testing planned, I decided to proceed with the changes that the team had already completed. We migrated the completed code to the test instance and communicated that only Phase 1 of the changes would be released initially, while the remaining changes would be delivered during Cycle 2 testing.

I ensured the Phase 1 delivery was designed to avoid impacting the end-to-end flow, allowing the other teams to proceed with testing their portions of the code. This approach ensured that other teams' deadlines were not affected. I also informed the cross-functional teams that the OTM and GTM changes were completed, and the remaining shipping-related code optimization would be delivered before Cycle 2 testing, along with the next round of SIT.

By taking this approach, I ensured that complete testing was not impacted and that the project stayed on track.