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TechnicalBehavioral
3 years ago
Do you attend craft conferences? If so, what have been some of your key takeaways?
Software EngineerData Engineering ManagerUX DesignerEngineering Manager

FreshBooks

LendingClub

Bill.com

The last conference I attended was the Open Source Security Foundation. As I was leading the Dart & Flutter security program I wanted to learn about the innovations, tooling and services that other open source projects were using.

There were interesting conferences for tooling to sign artifacts with a single command and how the open source community was working in tooling to build, sign and release artifacts in a secure way for everyone using GitHub.

I learned that there were many technical innovations that I could use to speed up the Flutter Security Program, for example implementing secure build workflows using github actions. I also met several people working on similar projects and took the opportunity to share our lessons learned and challenges. Later on the connections with the open source security foundation proved very useful during technical reviews and collaborations.

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3 years ago
Whiteboarding/problem solvingSituational
3 years ago
What's the most significant market shift you've had to navigate in your career?
Technical Account Manager

FreshBooks

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3 years ago
Behavioral
3 years ago
How did you learn from a recent failure? How does it help you in your new Software Engineer role?
Software Engineer

FreshBooks

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3 years ago
TechnicalRole Related Knowledge
3 years ago
What role does networking play in keeping yourself updated on industry changes?
Technical Account Manager

FreshBooks

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3 years ago
Problem SolvingSituational
3 years ago
What’s your go-to plan when you’ve got a lot of issues coming at you all at once?
Customer Experience Lead

FreshBooks

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3 years ago
Behavioral
3 years ago
Tell us about the time you made a big error at work.
Full Stack Software EngineerData Engineering ManagerUX ResearcherEngineering Manager

FreshBooks

Box Logo

Box

Amdocs Logo

Amdocs

+1

I was managing organization wide restructuring program where goal was to map all resources with their delivery accounts to keep a track of account’s PnL and manage capability as cost centre. We also intended to design KRA and KPIs for each individual level to make our Performance Assessment data driven and transparent. This was a big change at employee level at professional and emotional level too. It meant changes in their reporting structures, extra reporting and performance management by all managers, clear KPIs alignment and selection.

Planning Level: We identified all the major business account heads, capability and other function head and organized a communication platform to make them aware and comfortable with the changes. We undertook their inputs on pros and cons and some caution to be exercised

Execution Level: We started executing these changes with L0 level employees and moved up to leadership team. Along the way we encountered some risks and outlier conditions to be managed.

Communication Strategy: We worked with all business and functional heads on our communication strategy to reach out to all the employees. Head multiple events and workshops to discuss the changes.

Data Platform changes: Evaluated all the data platform changes required and planned a phased out approach to bring those changes in the system as well.

However, when we were about to reach closure of this program, I realized that I have made a big mistake of readiness of our existing platforms to support all the changes required and existing data integrity. It really took a toll on everyone involved to clear up data accuracy before the changes could be introduced.

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3 years ago
Behavioral
3 years ago
What do you believe are your top 3 character traits that make you successful? How do they fit with FreshBooks?
Software Engineer

FreshBooks

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3 years ago
Behavioral
3 years ago
Could you explain why you believe FreshBooks is the right fit for you?
Full Stack Software Engineer

FreshBooks

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3 years ago
Behavioral
3 years ago
Tell me about a time when your performance rating differed from what you expected.
Data ScientistFull Stack Software EngineerData AnalystData Engineering Manager

FreshBooks

Magic Leap Logo

Magic Leap

Proofpoint Logo

Proofpoint

During my tenure at Cisco, I participated in a project where I collaborated with a devops team and testing team to accomplish the resource allocation . At the end of the project, each intern received an evaluation from our direct supervisor. I was surprised to find that my performance rating was lower than I expected, given the contributions I felt I had made.

Task:I wanted to understand the basis for the rating and felt it was important to clarify any discrepancies between my self-assessment and the supervisor’s perception. My goal was to maintain a positive relationship while advocating for the work I had done.

Action:I requested a brief, one-on-one meeting with my supervisor. In that meeting, I calmly listened to their feedback to understand their perspective fully. Then, I shared specific examples of my contributions:

  • How I had taken the lead on documenting the current resource allocation and new resource allocation based on my experience.

  • My involvement in proper resource allocation resulted in 25% reduction of P1 issues due to resource allocation.

  • The additional responsibilities I took on to get all resource approvals and helm script changes went unnoticed.

I also provided the documentation and metrics I’d been tracking to illustrate the impact of my work. By centering the conversation on factual evidence and outcomes, I was able to highlight aspects of my contribution that might have been overlooked initially.

Result:After reviewing these points, my supervisor acknowledged that some of my behind-the-scenes work wasn’t fully visible to them.  we agreed to have more frequent check-ins going forward. This experience taught me the value of proactive communication and documentation, ensuring that both my manager and I have a clear view of my responsibilities and achievements.

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3 years ago
Behavioral
3 years ago
Give us an example of a big mistake you made at work.
Data ScientistData Engineering ManagerUX ResearcherEngineering Manager

FreshBooks

Box Logo

Box

Amdocs Logo

Amdocs

+1

I was managing organization wide restructuring program where goal was to map all resources with their delivery accounts to keep a track of account’s PnL and manage capability as cost centre. We also intended to design KRA and KPIs for each individual level to make our Performance Assessment data driven and transparent. This was a big change at employee level at professional and emotional level too. It meant changes in their reporting structures, extra reporting and performance management by all managers, clear KPIs alignment and selection.

Planning Level: We identified all the major business account heads, capability and other function head and organized a communication platform to make them aware and comfortable with the changes. We undertook their inputs on pros and cons and some caution to be exercised

Execution Level: We started executing these changes with L0 level employees and moved up to leadership team. Along the way we encountered some risks and outlier conditions to be managed.

Communication Strategy: We worked with all business and functional heads on our communication strategy to reach out to all the employees. Head multiple events and workshops to discuss the changes.

Data Platform changes: Evaluated all the data platform changes required and planned a phased out approach to bring those changes in the system as well.

However, when we were about to reach closure of this program, I realized that I have made a big mistake of readiness of our existing platforms to support all the changes required and existing data integrity. It really took a toll on everyone involved to clear up data accuracy before the changes could be introduced.

Get answer reviewed by AI
3 years ago

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