The most comprehensive bank Interview Answer Review tooling available online.

While working on a navigation redesign project, my team and I found that a colleague on another team (a GTM person) was very unhappy about the redesign project. There was a lot of chatter that she was unhappy and had spoken with leadership about her misgivings, but exactly what was bothering her was unclear.

The designer on my team and I decided to set up a 1:1 meeting with this colleague in order to understand exactly what the issues were. We learned that her team was in the middle of rebranding their product and she was worried that the launch of the redesign would undermine the rebrand effort.

We assured our colleague that the launch of the redesigned navigation would not happen for a few months, still, long after their rebrand and the buzz around it would have settled. With that assurance, she was no longer anxious about the redesign project, and we were able to move on with the work.

Simply having a conversation, understanding what the issues were, and coming up with a resolution was all it took.