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I see myself as a generalist product manager with the ability to deliver across diverse domains while leveraging specialized knowledge when needed. My work spans industries such as edtech, health tech, and DevOps, each demanding unique approaches and strategies.

At KodeKloud, I owned the product vision for KodeKloud Engineer, driving user acquisition up by 15% and achieving 80% of KPIs. I collaborated with cross-functional teams, navigating technical and operational challenges to enhance user engagement by 25%. This required broad expertise in user behavior, community engagement, and technical execution.

As the CTO and Co-founder of Minbo Health Technologies, I scaled the platform from zero to over 10,000 users, leading a team of 20. This role demanded a comprehensive understanding of technology, user experience, and operational efficiency.

When necessary, I focus deeply on specific challenges. For instance, at QuestMath, I revamped interfaces and introduced gamification, boosting engagement by 35% and reducing support tickets by 30%. These efforts required specialized skills in UX design and data-driven decision-making.

This blend of versatility and depth equips me to lead teams, solve complex problems, and deliver impactful products.

I ensure the research questions are tied to business or product outcomes before kickstarting the research. For example, at Rogers, I was doing a usability study where the focus areas were average handle time and efficiency in completing a customer interaction. I tied the insights around errors while completing a transaction and system stability issues which led to an increase in average handle time and indicated why it was important to fix those issues to improve system trust, adoption and efficiency

Have a curious mind and approach with understanding. Talk to the person 1x1, see what's up and go from there.

At my current job one of our biggest customer raised the  issue they were facing in our notification service. The issue was they were not receiving any notifications from our system on their new infrastructure. Their production infra was working fine.

I reviewed their configuration and everything was looking fine at the same time we hadn't done any changes to on our end which could cause this issue. Since their contract was up for renewal the issue, we needed quick resolution. I setup a live debugging session with customer to understand the issue in detail and their new infrastructure. After the first call it was clear that the issue was happening during https handshake or at network layer. To keep the momentum going I setup recurring call with with them and assured them that we are treating this as a high priority. On the next call I involved our security expert and SRE team for further debugging. However the issue not futher progress was made, at this point I insisted SRE team that we contact Azure support to understand if there is any issue at the tcp layer. Azure team looked at the turned on debug logs and found that our network was default MTU (maximum transmission unit) was higher than customers network MTU and customer network was dropping packets.

Finally I worked with SRE team to lower our MTU to match the customer configuration and ran tests. After the config change issue was resolved, our customer confirmed that they could see the notifications. This was really difficult issue I had ran across but I worked with various teams to get to the bottom of it and delivered results to customers satisfaction.

As my last semester as a system engineer student, I went above and beyond on time management of the time of the team and mine, this was on my thesis as student. while we where a team of 4 members, one of our members and I had one of our parents fighting cancer, so we needed to do time management to work in the project and have a correct time management of personal and work time. What I did was stated my focus, helped my companion doing the same noticing in what of the project we where helping the most and focus on that on my case the SQL queries & documentation of the project. Propose the solution to the other members, while also covering more and more in the written part of the project, this solution was applied by me, but i also had to cover sometimes my team member, doing what was also his tasks in this case the design of the project processes, most of the UML diagrams, because the situation of his family member worsen and some one needed to pick up the pace of the project and that person was me