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I look after our email platform and our existing solution wasn't flexible enough to handle targeted messages at scale. We were missing an opportunity with users to send personalised messages at the right time to help increase engagement. I embarked on a project to implement a new marketing automation software. This project required alignment across our product, data, retail, security and legal teams. I spent time researching the availble tools in the marketing and workshopping requirements with relevant stakeholders, we created an RFP and sent to a number of suppliers. Each round of the RFP I assigned a score to the company and gathered feedback from stakeholders. This ensured the decision making process was fair and we had strong evidence when sharing the business case to senior leadership.

Once we decided on the supplier, I was responsible for implementing the tool which required support across various teams within the business. Implementing something cross-functionally

I try to understand their point of view and be open to new ideas. If I listen without being defensive I know  the other party will also listen. That way we can take the best idea from both and come up with great solution.

Thank you for the question. I have been working as a data engineer for a combined total of three years, working closely with business leaders and engineers at different enterprises. where my main focus and speciality was in building reliable data pipelines that supports business decision making. I also have experience running a solo consultancy firm, where I have had the opportunity to consult and build end to end data products for businesses, which has allowed to be explore and hone my leadership, and communication skills on top of my technical expertise. Above all. in addition to the skills  I have learnt over the last three years, my experience in academia, especially as a consequence of my PhD research, I have a strong preference and a proven track record  in delivering complex analytical tasks.  All of the above essentially package me up as  an ideal candidate for this role.

Having a long-term goal clearly set, breaking it down into near-term goals helps visualize our progress and what is expected on a day-to-day basis. By hitting the near-term goals I'll understand and grasp the depth, gain insights from the stakeholders, and would be able to achieve the long-term goal. setting near-term goals also help analyze trade-offs along the way

With a major product launch on the horizon, expecting to triple the user load. The infrastructure was non-optimized for demand and incident response was non-harmonious across teams with no set process.

As the SRE Manager, I'd have to implement project changes to infrastructure to accommodate high availability and scalability. I discovered a long-standing issue surrounding incident response and observability that would make it all the more difficult to achieve reliability under pressure and peak traffic.

Therefore, instead of fulfilling the project requirements as presented, I became an advocate for change across the organization. I established an observability platform with 100% stack coverage, created custom SLOs/SLIs/error budgets to enhance performance and reliability visibility, drafted and socialized an incident management playbook across the company and held hands-on trainings for all respective teams. In addition, I advocated for Terraform for Infrastructure as Code to help with deployment time and held FinOps reviews to help eliminate redundant costs in cloud spend.

As a result, we did not only survive the 3X traffic upon product launch with zero critical incidents, but we also achieved 15% saves the following years in cloud costs and 40% faster deployments. Many of the processes I created were adopted as company-wide best practices.

of all the apps on my phone, i probably would find difficult to go through my day to day life if i didnt have Whatsapp on my phone. I really admire the way Whatsapp as a platform has evolved. It was probably one of the main reasons why people in India were first exposed to Internet and smartphones in the first place. It enabled simple communication between peers, creation of micro communities in the form of groups, removes barriers of language by introducing voice chat, voice calls and video calls, and now have also introduced payments and B2B marketing tools. So without this app, it would be really difficult for me to stay in touch with my family or work group of even the business i do right now. If i were to improve on something, i'd love to see how the whatsapp AI evolves. Currently it has a very limited functionality - maybe write some texts, answer simple questions, draw some images etc. Since this is one of the most important app for me on my phone, i'd like it to evolve as a personal assistant for me, taking notes, blocking calendar meetings, finding things on internet etc