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Can you think of a time when you struggled to understand a customer? What did you do to help them?

Can you describe a situation where you had trouble building a relationship with someone important and how you overcame it? Let's say you face a challenging stakeholder at Capital One - how would you go about building a relationship with them?

Tell me about a time when you failed at work.

Please give me an example of a time when you demonstrated initiative.

Select an app that you think is well designed. Why do you think it is well designed? What could be improved? How would you start your research into how this could be improved?

Can you outline a time when you led a team through a reorganization and how you managed it? What were some of your key learnings from the experience?

If you took an unpopular decision, please tell me about it

Would you consider Capital One a good fit for you?

How would you start a new program from scratch?

In the event that you are offered a position at Capital One, how long do you expect to stay?