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Behavioral
In a previous role with a lot of responsibility, how did you overcome a challenge?
Program ManagerTechnical Program ManagerBackend EngineerProduct Manager

Audible

MyGlamm

HubSpot

+7

In my role leading the launch of that new customer onboarding system, the pressure was really on. We had that tight three-month window and a lean team to build something that would be the first impression for all our new users. One specific hurdle we faced was integrating our legacy customer database with this brand-new system. The data structures were quite different, and initially, the data migration process was proving to be much slower and more error-prone than anticipated. This threatened to push our launch date.

To tackle this head-on, I didn't just delegate. I dove into the technical details with the lead engineer. We mapped out the data fields meticulously, identified the key transformation rules needed, and actually prototyped a more efficient data migration script using Python. This allowed us to automate a significant portion of the process that was previously manual.

Furthermore, to ensure we were building the right thing quickly, we implemented very short feedback loops. We'd build a small piece of the onboarding flow, get immediate feedback from a small group of internal users, and iterate based on their input. For example, early on, users found a particular step in the registration process confusing. Based on their feedback, we completely redesigned that screen within a couple of days, leading to a much smoother experience.

By getting into the technical weeds to optimize the data migration and by relentlessly focusing on user feedback through rapid iterations, we not only overcame the risk of a delayed launch but also delivered an onboarding experience that was significantly more user-friendly than initially envisioned. It was incredibly rewarding to see new customers move through the system so smoothly right from day one. That success really underscored the power of combining technical problem-solving with a user-centric approach

5 months ago
Program ManagementProgram Sense
Describe a scenario where you had to work hard to make others see the potential in an opportunity.
Program ManagerTechnical Program Manager

Audible

Groupon Logo

Groupon

Amazon Logo

Amazon

7 months ago
8 months ago

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*All interview questions are submitted by recent Audible Program Manager candidates, labelled and categorized by Prepfully, and then published after being verified by Program Managers at Audible.