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Earning the trust of a team is essential for effective collaboration and success. I approach this by:

1. Being Transparent: I prioritize open communication and honesty. For instance, during a project update meeting, I openly shared the challenges we were facing, which helped build trust among team members as they felt informed and included in the process.

2. Listening Actively: I make a conscious effort to listen to my team members’ ideas and concerns. When a colleague proposed a new strategy, I encouraged discussion and incorporated their feedback into our plans, demonstrating that I value their input.

3. Following Through on Commitments: I ensure that I meet deadlines and deliver on my promises. For example, when I noticed our team was at risk of missing a deadline on a key project, I took the initiative to reorganize our workflow, delegate tasks more effectively, and set up short check-in meetings. This allowed us to complete the project on time, reinforcing my reliability to the team.

4. Showing Empathy: I take the time to understand the individual needs and motivations of my team members. By being supportive during high-pressure times and recognizing their personal challenges, I create a safe space for open communication.

5. Encouraging Collaboration: I foster a team-oriented culture by celebrating collective achievements. After we completed a project successfully, I organized a small team celebration to recognize everyone’s contributions and strengthen our bond.

6. Being Approachable: I maintain an open-door policy, inviting team members to share their thoughts or concerns. This accessibility helps establish a friendly atmosphere where everyone feels comfortable engaging with me.

By implementing these strategies and sharing specific examples, I build a foundation of trust that strengthens team dynamics and enhances overall performance."

Situation:

I was laid off from my first job just four months after joining due to budget constraints. This was a major setback for me as I had just started my career. Around the same time, my father suffered a heart attack, which required me to stay at home and take care of him while he was on bed rest for several months. The combination of losing my job and dealing with a family emergency left me feeling devastated, and I struggled to apply for new roles.

Action:

Despite these challenges, I remained determined to grow in my career. While caring for my father, I focused on upskilling myself:

• I attended mentor sessions on ADPList to gain industry insights.

• I reached out to experienced designers on LinkedIn for portfolio reviews and feedback.

• I enrolled in courses through Interaction Design Foundation (IxDF) to expand my knowledge.

• I continuously improved my portfolio and resume, incorporating the feedback I received.

I also actively networked with professionals, which helped me regain confidence and visibility in the industry.

Result:

My persistence paid off. Where I once struggled to pass resume screenings, I started receiving recruiter calls consistently. In fact, this very interview happened because I proactively connected with a senior designer, shared my portfolio, and received a referral for this role. This experience not only strengthened my portfolio and skills but also taught me the power of perseverance, networking, and continuous learning.

In my role leading the launch of that new customer onboarding system, the pressure was really on. We had that tight three-month window and a lean team to build something that would be the first impression for all our new users. One specific hurdle we faced was integrating our legacy customer database with this brand-new system. The data structures were quite different, and initially, the data migration process was proving to be much slower and more error-prone than anticipated. This threatened to push our launch date.

To tackle this head-on, I didn't just delegate. I dove into the technical details with the lead engineer. We mapped out the data fields meticulously, identified the key transformation rules needed, and actually prototyped a more efficient data migration script using Python. This allowed us to automate a significant portion of the process that was previously manual.

Furthermore, to ensure we were building the right thing quickly, we implemented very short feedback loops. We'd build a small piece of the onboarding flow, get immediate feedback from a small group of internal users, and iterate based on their input. For example, early on, users found a particular step in the registration process confusing. Based on their feedback, we completely redesigned that screen within a couple of days, leading to a much smoother experience.

By getting into the technical weeds to optimize the data migration and by relentlessly focusing on user feedback through rapid iterations, we not only overcame the risk of a delayed launch but also delivered an onboarding experience that was significantly more user-friendly than initially envisioned. It was incredibly rewarding to see new customers move through the system so smoothly right from day one. That success really underscored the power of combining technical problem-solving with a user-centric approach

Having a long-term goal clearly set, breaking it down into near-term goals helps visualize our progress and what is expected on a day-to-day basis. By hitting the near-term goals I'll understand and grasp the depth, gain insights from the stakeholders, and would be able to achieve the long-term goal. setting near-term goals also help analyze trade-offs along the way

I am pretty passionate about Reddit. In a world where media is biased and polarized, Reddit threads gives me a sense of how local communities view the world. It helps me get grounded in reality of what different cadres of people are thinking by browsing different communities. Reddit is very engaging, as in, you can comment and instantly receive feedback. While there is a lot of "internet hate" and "misinformation" in Reddit communities and threads as well, looking at a wider spectrum of communities within Reddit, especially the differing ones, helps you form a less polarized and biased opinion. I prefer contributing by asking open-ended questions and if I have an opinion, posting it respectfully as a question. I also respond to scientific minded questions that I have qualifications to answer. By selectively responding and answering questions with some due diligence, I keep the communities I am a part of thriving and truth-based.

I’ve reached a stage where I feel I’ve learned a lot in my current role, but the growth opportunities ahead are limited. I’m looking for a new challenge where I can take on more responsibility, work on impactful problems, and continue to grow.

When designing, there is often a range of caveats for any given solution. Ideally, I try to ship the design option that solves the most problems for the most users and stakeholders. To determine this, I hold regular meetings with stakeholders (product partners, engineers, C-level sponsors) throughout the design process to solicit feedback and ensure buy-in to the design solution. The design solution that ships often gets people excited and bought in to take action.

In my current role, I led a team of 6engineers, 3quality analysts and 3 partner account managers to build and deliver a product for enabling integration with tax authorities government portal and partner tech systems to systematically onboard the partners and consume, validate and pay their invoices in line with local authorities regulatory requirements. My role involved partnering with internal xyz transportation business teams of outbound, import and returns business, financial operations, procurement and controllership teams to align on the business and tech requirements, understand the tech integration dependencies, accounting requirments and define the MVP, change management and then drive the go to market strategy through a dial up.