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i think about my audience and what i want them to learn from the conversation so we can arrive at the right co-constructed decision. tha tmeans i communicate in the tone thats strongest for me, first, then adapted in voice for my particular colleagues. im consistent, but then meet them where they are or in the way theyre most likely to engage.

I was working on the large scale entrprise wide program that included multiple teams and stakeholders .During the initial phase of the program on discussion with Business stakeholders , Product Management team , PO , Tech SME to determine the scope of program , prioritization & aligning on the business objectives  and tech objectives there was multiple discussion and it was tough to get the agreement due to multiple people having conflicting agenda and need .  I received the feedback that there was lot of time being wasted and people are not aligning on the subject . This led me to reflect back and breakdown the work and structure of how we were approaching  the topics to be discussed & limiting to the required audience and building a steering committee that will be a small set of devision makers representing from business stakeholders , Product management , Technology team additional I also prepped the teams offline on the discussion topics and things they need to come prepared so that our meeting agenda is clear an we can effectively discuss and prioritize on the scope due to the initial prep work done offline . This helped me in always being open for feedback and being adaptive to the ongoing situation and doing initial ground work so that there is clear and effective communication transparency

At hyperface we got requirement from product team to build a nudge engine, this will be a configuration driven engine and when a condition is met based on the configured communication pattern it is going to send the communication. Example : If user have done 5 transaction is flikart and an offer is going on to do 10 transactions to get a reward we will nudge user based on the communication channel and rules that nudge him on whatsapp this much time and send him the push notification.

When this product requirement came , product wanted to build each and everything as a single engine, but at that time I realized that having a separate notification service which will take care of all notification related stuff and we will be able to efficiently scale that system and prevent having a tight coupling  will be very helpful , but when I proposed this product did not agreed as they thought right now there is no usecase for making nudge engine and notification engine a separate component.

At that time I dicsucces this with my fellow EM and came to know that they are scenarios where they need to send notification for example otps , push notification and everyone is handling this in a custom way in there own code based . With all this data I went back to product team ann pitched them that having this notification engine all this custom handling will be gone we will have better mechanism to control notification  track metricies and and improve the experience by handling failure scenarios .

with this data I was able to convenience the product team to build to different systems.

I stand out because I combine operational depth with a transformation-focused mindset. At Mercer, I didn’t just manage benefit renewals—I identified inefficiencies and built solutions, like a global provider template that boosted data accuracy from 50% to 95%.

I also simplified complex reporting processes, saving over 15 hours per client while improving quality. What differentiates me is that I don’t wait for problems to escalate—I proactively redesign processes, engage stakeholders, and deliver scalable outcomes.

That mindset of continuous improvement and strategic thinking is what helps me make a lasting impact.