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BehavioralRole Related Knowledge
6 months ago
How do you ensure customer satisfaction and retention?
Technical Account Manager

ServiceMax

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6 months ago
Behavioral
7 months ago
Share a time when you had a disagreement with a teammate.
Data ScientistData Engineering ManagerEngineering ManagerUX Designer

ServiceMax

Dunzo

Adyen

+1

Situation: During the first calibration of Non-Maturity Deposit (NMD) models, I was working with a senior colleague and a consultancy firm to implement these models. At that time, market rates were rising, and the consultancy firm suggested calibrating a key parameter, the "beta," to be highly sensitive to market rates. My manager agreed, but I disagreed, as I believed this high sensitivity could lead to inaccurate estimations in future calibrations.

Action: I engaged in discussions with my manager and the consultancy firm to fully understand their reasoning. They argued that a more sensitive beta could improve management of metrics like Delta EVE and Delta NII, which was valid. However, I pointed out that we lacked sufficient evidence to support such a high beta and that it might cause issues in future estimations. To address the disagreement, I conducted a sensitivity analysis, testing the model under various market rate scenarios.

Result: The sensitivity analysis helped us reach a compromise. We agreed to lower the beta, ensuring more stability in the model's performance. This adjustment allowed for a smoother transition of the parameter, ultimately improving the model's reliability while maintaining good risk management practices.

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7 months ago
SituationalRole Related Knowledge
7 months ago
In your experience, what’s the most effective way for a customer success team to partner with the sales team to drive revenue from existing accounts?
Customer Service Representative

ServiceMax

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7 months ago
SituationalRole Related Knowledge
7 months ago
In your experience, what’s the most effective way for a customer success team to partner with the sales team to drive revenue from existing accounts?
Customer Experience Lead

ServiceMax

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7 months ago
Whiteboarding/problem solvingBehavioral
7 months ago
Have you ever found creative ways to exceed your targets?
Account Manager

ServiceMax

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7 months ago
Behavioral
8 months ago
Which aspect of Software Engineer role at ServiceMax excites you the most?
Software Engineer

ServiceMax

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8 months ago
Behavioral
8 months ago
What did you do when you missed a deadline?
Frontend EngineerTechnical Program ManagerSoftware EngineerML Engineering Manager

ServiceMax

Decathlon Logo

Decathlon

NVIDIA Logo

NVIDIA

In the Meraki integration project, the supply chain process required significant optimization of the entire flow. To achieve this, most of the shipping-related process needed to be modified. However, the team lacked sufficient time to complete the work because the planned use of an adapter did not work, requiring me to redesign the flow.

With limited time remaining before system integration testing (SIT), the cross-functional teams and other tracks were ready to test their code, and management was unwilling to postpone SIT and Cycle 1 testing. Since there was an additional round of SIT and Cycle 2 testing planned, I decided to proceed with the changes that the team had already completed. We migrated the completed code to the test instance and communicated that only Phase 1 of the changes would be released initially, while the remaining changes would be delivered during Cycle 2 testing.

I ensured the Phase 1 delivery was designed to avoid impacting the end-to-end flow, allowing the other teams to proceed with testing their portions of the code. This approach ensured that other teams' deadlines were not affected. I also informed the cross-functional teams that the OTM and GTM changes were completed, and the remaining shipping-related code optimization would be delivered before Cycle 2 testing, along with the next round of SIT.

By taking this approach, I ensured that complete testing was not impacted and that the project stayed on track.

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8 months ago
Behavioral
8 months ago
How did you deal with the challenges you faced in a previous position where you had a lot of responsibility?
Data ScientistBackend EngineerProduct ManagerSoftware Engineer

ServiceMax

MyGlamm Logo

MyGlamm

HubSpot Logo

HubSpot

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8 months ago
Behavioral
8 months ago
What do you do to make yourself stand out?
Frontend EngineerML Engineering ManagerData Science ManagerData Engineering Manager

ServiceMax

OfferUp Logo

OfferUp

eToro Logo

eToro

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8 months ago
Behavioral
8 months ago
Tell me about a community that you care about? And if you had a chance to contribute, how would you do it?
Product ManagerBackend EngineerTechnical Program ManagerSoftware Engineer

ServiceMax

eBay Logo

eBay

GlobalBees Logo

GlobalBees

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8 months ago

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