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At hyperface we got requirement from product team to build a nudge engine, this will be a configuration driven engine and when a condition is met based on the configured communication pattern it is going to send the communication. Example : If user have done 5 transaction is flikart and an offer is going on to do 10 transactions to get a reward we will nudge user based on the communication channel and rules that nudge him on whatsapp this much time and send him the push notification.

When this product requirement came , product wanted to build each and everything as a single engine, but at that time I realized that having a separate notification service which will take care of all notification related stuff and we will be able to efficiently scale that system and prevent having a tight coupling  will be very helpful , but when I proposed this product did not agreed as they thought right now there is no usecase for making nudge engine and notification engine a separate component.

At that time I dicsucces this with my fellow EM and came to know that they are scenarios where they need to send notification for example otps , push notification and everyone is handling this in a custom way in there own code based . With all this data I went back to product team ann pitched them that having this notification engine all this custom handling will be gone we will have better mechanism to control notification  track metricies and and improve the experience by handling failure scenarios .

with this data I was able to convenience the product team to build to different systems.

In Q1 2023, as the SDM for Datapath Responder Runtime team, I was told by my leadership to drop all the project work and focus on Efficiency work to reduce the cost of service as it was a directive from the VP. This was conflicting with my team’s goal to get certified to handle critical data as a platform. One of the projects for critical data certification was to support HTTPS instead of HTTP. The approach we took was to move the web container from the current custom solution to Amazon standard Coral Web server. There were 3 engineers working on this project and we had completed about 60% of the work. Stopping this work to pick up another project which had high chances of failure would mean demoralizing the team and delaying the certification timelines. SDE’s promotion to Sr was tied to this project as well.

I had to use my influence with my leadership to keep funding this project. I presented my case that moving to Coral Web server would make the platform more efficient due to variety of performance knobs such as better thread scheduling, more efficient metric emission, etc. I also leveraged the TPM and Security Certifiers to provide a strong business case to not delay the certification process. Finally, I also committed to finishing the web server migration and the efficiency experiments with performance knobs by mid Q2 to realize efficiency gains from this work before the Q3 and Q4 peaks.

a) Enabler - a good manager should empower his team to succeed 

b) Execution and Stratergy - should be laser focused on execution and should be able to think of problems before they happen and solve both people and business problems with technology

c) Lead the mission from the front, shield the team from distraction and celebrate team success.

At Auctane I enabled my team to succeed, I came up with the vision of solving customer problems and executed key projects to help impove CSAT by 25% and increase reveneu by 5 million $. I celebrated my teams ontime and within budget - with my team making sure that they get the kudos for the role they played.

As a QA leader I had to choose between run a full check of a new functionality that wasnt very popular or use or let the change pass over with the aprove of the PM for some time saving. I choose run the full check, take a few days more, but when the functionality goes to production it works well, without any bugs.

Team is focused in new rolling out RCSA to new Srvice now platform and implementing Shift left statrtegy to eliminate reduntant hops in the implementaions and stabilize the Risk platform