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Situation: I was tasked with building a prototype of our DIGITS app on the Hololens 2, a mixed-reality device. This was new territory for us, and I was excited to explore how our telephony experience could translate to AR.

Task: My goal was to create a working demo that integrated our telephony SDK into the Hololens experience using Unity and C#. I had about two weeks to get something functional enough to evaluate viability.

Action: I dove deep into learning Unity3D and Hololens development from scratch, and spent considerable time trying to bridge our SDK — which was built in C++/C# — with the Hololens platform. Despite my efforts, I couldn’t get reliable communication between Unity and our SDK.

Rather than give up, I pivoted and simplified the approach by porting our existing Windows desktop app into the Hololens environment. This at least allowed for basic app functionality and UI testing. Through further research and prototyping, I discovered a key platform limitation: Hololens did not support background notifications, meaning incoming calls couldn’t be surfaced while another app was in use.

Result: I documented everything, demoed the prototype to my manager, and recommended that we pause development until the Hololens platform evolved. While I didn’t deliver the full solution I set out to build, I learned a ton, clearly communicated risks, and saved the team from investing more time into a blocked path. I see this as a failure in the original goal, but a success in terms of ownership, problem-solving, and protecting resources.

I was working on a large scale program that had integration points with Lab and external 3rd party team . We were following a strict timelines and had intially aligned on end to end delivery and various cross coordination effort . since we were dealing with major cross coordination feed files for further processing from 3rd party team we had highlighted the risk to the leadership team but didn't receive a strong follow up on the risk and commitment from the 3rd party organization on the delivery date . This caused us to miss the go live date had to delay . However going forward we had frequent checkpoint calls and also as a backup for testing effort we build mockster and service virutalisation for testing effort so that we can mock the service behavior of the feeds and data that we were supposed to receive from 3rd party team and moved ahead in our schedule .Therefore for all major delivery and critical delivery of the product we assumed variability and defined on the process of backup scenario in case we encounter Andy hurdles / risk

In my role leading the launch of that new customer onboarding system, the pressure was really on. We had that tight three-month window and a lean team to build something that would be the first impression for all our new users. One specific hurdle we faced was integrating our legacy customer database with this brand-new system. The data structures were quite different, and initially, the data migration process was proving to be much slower and more error-prone than anticipated. This threatened to push our launch date.

To tackle this head-on, I didn't just delegate. I dove into the technical details with the lead engineer. We mapped out the data fields meticulously, identified the key transformation rules needed, and actually prototyped a more efficient data migration script using Python. This allowed us to automate a significant portion of the process that was previously manual.

Furthermore, to ensure we were building the right thing quickly, we implemented very short feedback loops. We'd build a small piece of the onboarding flow, get immediate feedback from a small group of internal users, and iterate based on their input. For example, early on, users found a particular step in the registration process confusing. Based on their feedback, we completely redesigned that screen within a couple of days, leading to a much smoother experience.

By getting into the technical weeds to optimize the data migration and by relentlessly focusing on user feedback through rapid iterations, we not only overcame the risk of a delayed launch but also delivered an onboarding experience that was significantly more user-friendly than initially envisioned. It was incredibly rewarding to see new customers move through the system so smoothly right from day one. That success really underscored the power of combining technical problem-solving with a user-centric approach

One product I really love is Notion. Notion is an all-in-one workspace that blends note-taking, task management, database creation, and collaboration tools into a highly customizable interface. It’s versatile, powerful, and has become a go-to tool for both personal and professional organization.

What I Love About Notion:

• Flexibility: Notion’s modular structure allows users to create anything from simple notes to complex databases, all within the same workspace.

• Customization: You can tailor the interface to your specific needs, whether you’re managing a personal to-do list or a company-wide project.

• Collaboration: It supports seamless collaboration with features like shared workspaces, real-time editing, and integration with other tools.

• Unified Workspace: It consolidates various tools (notes, tasks, databases, etc.) into one platform, reducing the need to switch between multiple apps.

Improvements Without Limitations:

1. Advanced AI Integration:Personalized Suggestions: I would implement AI that understands user behavior and context, offering personalized suggestions for organizing content, automating repetitive tasks, and surfacing relevant information when needed.
   Smart Summarization: Introduce an AI-powered summarization feature that can condense long-form content into key points, making it easier to digest and reference large amounts of information.
   
   

2. Enhanced Collaboration Tools:Real-Time Co-Editing with Conflict Resolution: Upgrade the real-time collaboration feature with advanced conflict resolution, allowing multiple users to work on the same block of text or database entry simultaneously without overwriting each other’s changes.
   Video and Voice Chat Integration: Integrate native video and voice chat directly within Notion, allowing teams to discuss content without leaving the workspace.
   
   

3. Universal API and Integration Hub:Seamless Integration: Build an open API and a powerful integration hub that allows Notion to connect more deeply with a broader range of tools and services. This would enable users to pull in data from any source and automate complex workflows across platforms.
   Bi-Directional Sync: Ensure that integrations offer true bi-directional sync, so changes made in Notion reflect in other tools and vice versa, creating a seamless multi-tool ecosystem.
   
   

4. Advanced Data Analytics and Visualization:Customizable Dashboards: Add advanced data analytics capabilities, allowing users to create dynamic dashboards that visualize information from their databases in charts, graphs, and other formats.
   Automated Insights: Introduce automated insights that identify trends, anomalies, or opportunities within user data, helping teams make data-driven decisions directly within the app.
   
   

5. Offline Functionality:Full Offline Mode: Enhance offline capabilities so that users can access and edit all content without an internet connection, with changes automatically syncing when they go back online.
   Mobile Optimization: Improve the mobile app’s offline functionality, ensuring that it mirrors the desktop experience even without connectivity.
   
   

6. Enhanced Security Features:End-to-End Encryption: Implement end-to-end encryption for all user data, ensuring that content remains secure and private even when stored on Notion’s servers.
   Granular Access Control: Offer more granular access control options, including role-based permissions, time-limited access, and audit logs to track changes and access history.
   
   

7. Global Accessibility and Localization:Multilingual Support: Expand Notion’s language support and offer full localization for more languages, ensuring that users worldwide can access and use the platform in their native languages.
   Accessibility Enhancements: Improve accessibility features for users with disabilities, such as screen reader compatibility, voice commands, and customizable interface options for visually impaired users.
   
   

8. Creative Content Tools:In-App Design Tools: Integrate advanced design and content creation tools, such as a vector graphics editor or video editor, allowing users to create and embed rich media content directly within Notion without needing external apps.
   Template Marketplace: Expand the template library into a full-fledged marketplace where users can buy, sell, or share custom templates, scripts, and integrations, fostering a community-driven ecosystem.
   
   

Conclusion:

With these improvements, Notion could evolve from an excellent productivity tool into a truly unparalleled platform for personal and professional organization, collaboration, and innovation. These enhancements would make Notion even more indispensable, catering to a wider range of users and use cases while maintaining its core strengths.

I would start by having a private conversation with that person, asking them why openly, trying to understand the reason, as there is often a valid reason, and then I would help that person explore ways to remove that impediment. If there was no valid reason, I would remind them about the importance of being on time to not waste the rest of the team's time, and as a sign of respect to them.