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TechnicalRole Related Knowledge

4 months ago

A key customer at Intercom has shown declining usage patterns over the last quarter. How would you measure their health and propose solutions?

Customer Experience LeadCustomer Service Representative

Intercom

Chargebee

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4 months ago

Behavioral

4 months ago

Could you share an example of the best customer service you've encountered and explain what made it particularly effective?

Customer Experience Lead

Intercom

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4 months ago

BehavioralRole Related Knowledge

4 months ago

How do you mentor or support junior sales team members?

Account Manager

Intercom

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4 months ago

Behavioral

4 months ago

I want to know a story about a time when you had to make a quick decision.

Software EngineerFrontend EngineerProgram ManagerFull Stack Software Engineer

Intercom

MasterClass

Marketo

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4 months ago

Behavioral

4 months ago

How do you earn trust from your team?

UX DesignerEngineering ManagerUX ResearcherData Engineering Manager

Intercom

Gupshup

RentoMojo

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4 months ago

Whiteboarding/problem solvingTechnical

4 months ago

What are the technical challenges associated with horizontal scaling compared to vertical scaling?

Technical Account Manager

Intercom

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4 months ago

Role Related KnowledgeTechnical

4 months ago

If a client were comparing Intercom's product to a competitor's, how would you respond?

Account ManagerTechnical Account Manager

Intercom

eToro

Monzo

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4 months ago

Behavioral

5 months ago

What have you experienced as your most memorable challenge?

Frontend EngineerEngineering ManagerUX DesignerUX Researcher

Intercom

Rivigo

Panasonic

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5 months ago

Role Related KnowledgeBehavioral

5 months ago

What insights do you have about Intercom's competitive landscape?

Technical Account ManagerAccount Manager

Intercom

MuleSoft

Cloudera

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5 months ago

Behavioral

5 months ago

Can you recall a situation where you showed a strong commitment to your job and how it was appreciated by your employer?

Engineering ManagerML Engineering ManagerData Science ManagerData Engineering Manager

Intercom

Renew Power

CrowdStrike

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5 months ago

Try Free AI Interview

Intercom

Software Engineer

Prepare for Behavioral interview at Intercom

Behavioral

Intercom

Product Manager

Prepare for Product Strategy interview at Intercom

Product Strategy

Intercom

Engineering Manager

Prepare for System Design interview at Intercom

System Design

Intercom

Data Scientist

Prepare for DS Analytical Execution interview at Intercom

DS Analytical Execution

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^*All interview questions are submitted by recent Intercom candidates, labelled and categorized by Prepfully, and then published after verification by current and ex-Intercom employees.