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Behavioral
3 years ago
Discuss a time when you clashed with your manager.
Technical Program ManagerSoftware EngineerBackend EngineerProduct Manager

Google

Nuro

Sendbird

+3

S(Situation):在2024年9月底,我所在团队灰度上线了一个重要新功能。上线不久后,我们注意到产品的 NPS 分数出现了明显下滑。我的老板非常担心这个变化是由我们新功能引起的,因此建议我们暂停功能的进一步上线。

T(Task):考虑到我们灰度期间已经收到不少正向的用户反馈和行为数据,我担心贸然暂停功能会影响节奏,并可能误判问题根源。我希望找出 NPS 下滑的真正原因,并用更稳妥的方式推进问题解决。

A(Action):我首先分析了 NPS 下滑的时间节点,发现其发生在我们功能上线之前。结合用户评价存在滞后性的特点,我判断两者未必直接相关。随后我深入分析了近期的低分评价和客服 ticket,发现主要问题集中在打印出错、页面崩溃等历史遗留的功能性 bug。
我将这些发现整理成文档分享给老板,建议我们先优先修复这些问题,并继续观察 NPS 变化。同时,我也请他指出是否存在新功能相关的反馈痛点,以便一并跟进优化。我们快速完成了 hotfix,并验证后上线。

R(Result):两周内,NPS 分数从 xx 回升到 xx(如能填具体更好),我们功能也顺利推进至全量发布,后续使用量增长了 xx%。老板也认可了我们以数据驱动决策的方式,对我在这件事中的判断力和推进力给予了肯定。

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3 years ago
System Design
3 years ago
Design a collaborative editing platform for real-time use.
ML Engineering Manager

Google

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3 years ago
System Design
3 years ago
Build a predictive search autocomplete system.
Site Reliability Engineer

Google

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3 years ago
Behavioral
3 years ago
What are your thoughts on Google?
Technical Program Manager

Google

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3 years ago
Product SenseProduct DesignWhiteboarding/problem solving
3 years ago
Can you describe your approach to designing a self-driving car that allows passengers to connect and socialize with one another during their journey?
UX DesignerProduct Manager

Google

TuSimple Logo

TuSimple

Tumblr Logo

Tumblr

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3 years ago
Behavioral
3 years ago
If a coworker frequently arrives late to a scheduled meeting, what would you do?
Quality Assurance EngineerProgram ManagerFrontend EngineerData Scientist

Google

SailPoint Logo

SailPoint

Flexport Logo

Flexport

+1

I would start by having a private conversation with that person, asking them why openly, trying to understand the reason, as there is often a valid reason, and then I would help that person explore ways to remove that impediment. If there was no valid reason, I would remind them about the importance of being on time to not waste the rest of the team's time, and as a sign of respect to them.

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3 years ago
TechnicalSystem Design
3 years ago
How would you design an ads auction service?
Technical Program Manager

Google

Amazon Logo

Amazon

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3 years ago
Behavioral
3 years ago
Tell me about a time where you showed ownership
iOS EngineerTechnical Program ManagerSoftware EngineerProduct Manager

Google

ApplyBoard Logo

ApplyBoard

Naspers Logo

Naspers

+11

At my current job one of our biggest customer raised the  issue they were facing in our notification service. The issue was they were not receiving any notifications from our system on their new infrastructure. Their production infra was working fine.

I reviewed their configuration and everything was looking fine at the same time we hadn't done any changes to on our end which could cause this issue. Since their contract was up for renewal the issue, we needed quick resolution. I setup a live debugging session with customer to understand the issue in detail and their new infrastructure. After the first call it was clear that the issue was happening during https handshake or at network layer. To keep the momentum going I setup recurring call with with them and assured them that we are treating this as a high priority. On the next call I involved our security expert and SRE team for further debugging. However the issue not futher progress was made, at this point I insisted SRE team that we contact Azure support to understand if there is any issue at the tcp layer. Azure team looked at the turned on debug logs and found that our network was default MTU (maximum transmission unit) was higher than customers network MTU and customer network was dropping packets.

Finally I worked with SRE team to lower our MTU to match the customer configuration and ran tests. After the config change issue was resolved, our customer confirmed that they could see the notifications. This was really difficult issue I had ran across but I worked with various teams to get to the bottom of it and delivered results to customers satisfaction.

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3 years ago
Behavioral
3 years ago
Tell me about a performance rating that you disagreed with.
Technical Program ManagerFull Stack Software EngineerData ScientistData Analyst

Google

Magic Leap Logo

Magic Leap

Proofpoint Logo

Proofpoint

During my tenure at Cisco, I participated in a project where I collaborated with a devops team and testing team to accomplish the resource allocation . At the end of the project, each intern received an evaluation from our direct supervisor. I was surprised to find that my performance rating was lower than I expected, given the contributions I felt I had made.

Task:I wanted to understand the basis for the rating and felt it was important to clarify any discrepancies between my self-assessment and the supervisor’s perception. My goal was to maintain a positive relationship while advocating for the work I had done.

Action:I requested a brief, one-on-one meeting with my supervisor. In that meeting, I calmly listened to their feedback to understand their perspective fully. Then, I shared specific examples of my contributions:

  • How I had taken the lead on documenting the current resource allocation and new resource allocation based on my experience.

  • My involvement in proper resource allocation resulted in 25% reduction of P1 issues due to resource allocation.

  • The additional responsibilities I took on to get all resource approvals and helm script changes went unnoticed.

I also provided the documentation and metrics I’d been tracking to illustrate the impact of my work. By centering the conversation on factual evidence and outcomes, I was able to highlight aspects of my contribution that might have been overlooked initially.

Result:After reviewing these points, my supervisor acknowledged that some of my behind-the-scenes work wasn’t fully visible to them.  we agreed to have more frequent check-ins going forward. This experience taught me the value of proactive communication and documentation, ensuring that both my manager and I have a clear view of my responsibilities and achievements.

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3 years ago
Program ManagementProgram Sense
3 years ago
What would you track in a metrics dashboard for Google?
Technical Program Manager

Google

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3 years ago

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