Frequently asked questions

Do I still get paid if the candidate demands a refund?

Yes - for the first two times.

We will forward the feedback we received from the candidate to you, so you can incorporate it (where viable) into future sessions.

However, after a refund is requested a second time; we will give you two choices for future sessions:

  • Option 1: The risk of refunds is transferred to you; i.e. if a candidate requests a refund - we will be unable to transfer payment for the session.
  • Option 2: We can pause reaching out to you for additional sessions after this point.

The choice is 100% yours.