Frequently asked questions
We support PayPal globally except for experts in India (we used to, but then PayPal stopped supporting accounts in India).
We also support direct bank transfers, currently only for experts in
- United States
- United Kingdom
- European Union
We are rapidly expanding these though, so do check with us at email@example.com if these mechanisms don't work for you, and we'll try to figure something out.
Payments are transferred to your preferred account as soon as we receive feedback from you for the candidate. Please do ensure you send this within 24 hours of completing the session. If for some reasons you're unable to make the timeline, please let us know at firstname.lastname@example.org so we can manage expectations with the candidate.
We aim to initiate transfers within 24 hours of your written feedback being received. Transfers are usually instantaneous; however in some international transactions there can be a delay of up to 48 hours depending on the banks involved. We have also sometimes observed an extra delay of 48 hours within the payment gateway the first time we transfer to an expert.