Please tell me about a time when you had to change the way you worked.

A time I had to change the way I worked was when I acquired an associate from another regional office. In the office where I'm located, the region follows different criteria for off phone time and assisting and associate with questions or escalated calls and required goal for a specific metrics that required upsetting. In my location the goal is to coach to exceed verses meet goals.   I changed my style to foster trust from the associate as I understand working for the same company and sitting next to an associate doing the same job with lower expectations can be frustrating.  I completed the on-boarding process, asked the associate what motivates them, asked what the needed from me and explained what I needed of them. I went over the reason  I was going to help them consistently exceed their goals and advised we will collaborate to create and action plan that will drive their results.  This allowed me to shift the focus on what others in their current location was doing to how successful they had become. The change created trust and the associate appreciated that I took the time out to explain why things were different and the support I provided. 

If i get an oppurtunity to change my working style i would be appreciate because I will get the new experinece. Usually I work for Hospitality industry, meet with people and handling guest by person (directly) listen their suggestion about the property and product but if I change it all as a remote worker it would be a good to me. Very challenging due to I did not know who was my customer by face to face, who was I am handling too about their preference and etc. I need more control my abilities of how to speak how to communicate. Thank you

A time I changed my work style was when I acquired a new associate on my team.  The company united multiple locations which allowed an associate in the buffalo office work for management in the Melville office. Buffalo office adopted a process of giving the associate free time of 30 minutes off the phones. Melville did not follow this process and the associate working for Melville had to follow Melville guidelines. I acknowledged the associates concern,  explained the reason Melville did not adopt the process was due to time off the phone results in low performance results and gained the associates commitment to trusting me. I reviewed the results one week later which indicated improved proformance.  The associate was happy I took the time to explain why the office did not follow that process.

I'm tried to answer every question when someone come to my position asked. But I found that there are more question shows up. Finally, I realized I should tell them how to solve problem instead of giving answer.