Could you tell me about a time when you had to convince someone of an idea and how you did it?

Was working at Careem as a Product Manager. I was responsible for improving the driver app.

I really wanted there to be a "money estimator" feature for drivers. My hypothesis was that this would improve retention meaningfully, if drivers could see how much they could earn in a day or week.

I got a lot of push back from our legal team about this idea. They had multiple concerns - first that it would set potetially false expectations and create a risk of claims if drivers didn't earn the amount, second that it could also create a situation where drivers behaved in unhealthy ways to hit what could come across as targets

I reassured them that I would monitor this sort of action once I implemented the change, and that I would launch it as an AB test so that we could be confident there were no negative effects.

They however didn't agree, and therefore I also created a business case to estimate how much revenue we could generate through better retention of our drivers. Although this was quite high level and based on a lot of assumptions, it helped me to convince my own leadership to support me. And with their help, I managed to also convince our legal team to allow this experiment.