Behavioral

In your opinion, what constitutes good customer service and why is it important for customer satisfaction?

Customer Service RepresentativeCustomer Experience Lead

Netflix

Meta

Fast Enterprises

DeliveryHero

Karat

Instabase

Did you come across this question in an interview?

  • In your opinion, what constitutes good customer service and why is it important for customer satisfaction?
  • How do you define excellent customer service, and what elements contribute to its success?
  • What characteristics and actions would you associate with providing high-quality customer service?
  • How do you distinguish between basic customer service and outstanding customer service?
  • In your own words, what does great customer service mean to you?
  • For you, what makes customer service stand out as great?
  • How would you explain what good customer service means to someone new to the role?
  • What do you think is the most important skill to have when delivering high-quality customer service?
  • What does good customer service mean in the context of resolving customer complaints effectively?
  • How would you describe the key components of exceptional customer service?
  • How would you define good customer service?
Try Our AI Interviewer

Prepare for success with realistic, role-specific interview simulations.

Try AI Interview Now

Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at DigitalOcean, Smartsheet, CoinDCX and others: In your opinion, what constitutes good customer service and why is it important for customer satisfaction?.