Meeting a customer executive for the first time, they question your credentials. How do you respond?

Question

Anonymous · Accepted Answer

I've led multiple enterprise transformation programs involving finance, ERP,
tax, and digital platforms across global teams. My role has been to align
business and engineering teams, manage risks, and deliver complex programs on
schedule. One recent program involved coordinating multiple engineering teams
and finance stakeholders to successfully deliver a revenue platform enhancement
that supported strategic business growth while maintaining compliance.

After establishing credibility, I'd immediately pivot the conversation back to
the customer:

'I'd like to better understand your objectives and the challenges you're facing
so we can determine the best approach together.'

Meeting a customer executive for the first time, they question your credentials. How do you respond?

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