Behavioral

Can you describe a time when you received exceptional customer service and what made it stand out?

Customer Service RepresentativeCustomer Experience Lead

Summon

Handshake

Walt Disney

Quantcast

Business Insider

Pandora

Did you come across this question in an interview?

  • Can you describe a time when you received exceptional customer service and what made it stand out?
  • Could you share an example of the best customer service you've encountered and explain what made it particularly effective?
  • What is the most memorable example of excellent customer service you’ve received, and why was it impactful for you?
  • What’s the best customer service you’ve ever experienced, and what made it so great?
  • Can you tell me about a time when you were really impressed with customer service? Why did it stand out to you?
  • What’s the best example of customer service you’ve received, and what made it special?
  • What’s the best customer service experience you’ve had, and why do you remember it so well?
  • If you could share the best customer service experience you’ve had, what would it be, and what elements do you think made it so effective?
  • Think back to a time when you received top-notch customer service. What did the representative do to impress you?
  • What’s the most impressive customer service experience you’ve encountered, and why did it leave a lasting impression?
  • What’s the best customer service you’ve ever received? Why?
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Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Walmart, FleetSmith, FactSet and others: Can you describe a time when you received exceptional customer service and what made it stand out?.