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Prepared for
Bryce
5 star review
Work 1-1 with Support Engineers who have worked at Microsoft and who've hired Support Engineers at scale.
The Microsoft Support Engineer interview loop is very structured. Each interview follows an almost-rigid format to assess you across very specific technical and leadership skills. Here's the process:
Initial screening for troubleshooting experience and communication.
Assessment of OS, networking, and troubleshooting methodology.
4 rounds: Troubleshooting Case, Product Knowledge, Communication skills, and Behavioral.
Behavioral
Technical Interview
63% book a follow-up
5.02 sessions on average
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