Atlassian Corporation Plc is a software firm based in Australia that creates tools for software developers, project managers, and other software development teams. Atlassian software tools help teams worldwide, to organize, communicate and transact with ease.
UX researchers undertake systematic research on target users to collect and analyze data that can help with product design. A UX researcher is usually active in both qualitative and quantitative research. Numbers and statistics are the focus of the quantitative study. In terms of usability, this could entail figuring out how long it takes a typical user to complete a task? What percentage of users complete it successfully? How many difficulties or bugs do they face along the way?
Role of a UX Researcher at Atlassian
- Through new studies and evaluations of existing data, plan, obtain, and analyze information about users!
- To give meaningful and practical insights for internal consumption, assemble completed, well-documented study findings.
- With the help of other team members, manage, execute, and assess usability sessions.
- Take complete ownership of all UX research and run multiple streams of work at one time.
- Work comfortably in challenging situations to deliver value to customers.
- Be the user's voice on your team, working alongside product managers to ensure that the products delivered solve customer concerns while also fulfilling business objectives.
- Influence decisions related to product and design through interpersonal skills.
- Create a UX research roadmap for the products and their continuous improvement.
- Several years of successful experience designing and performing user research.
- 3+ years of expertise with qualitative research methodologies and their significant application in various situations.
- Fair knowledge of quantitative research methodologies
Atlassian UX Researcher Salary
User Experience Researcher's salary ranges from 8,30,113 INR to 8,90,434 INR.
The Interview Process for UX Researcher at Atlassian
The interview process for the Atlassian UX Researcher role consists of 3 stages:
- Introductory call with the Hiring Manager
- Technical Interview
- Behavioral Interview
A friendly first conversation with a hiring manager kicks off the process. He is there to figure out what you are passionate about and what you excel at! Because the research manager has already instructed them, they are well prepared to identify people with the appropriate skill sets (quantity, quality, mixed approaches, etc.).The interviewer will ask questions based on your résumé and CV to understand your previous work experience. The interview may last up to 30 minutes.
What the interviewer will assess
- Your previous experience
- How good are you at meeting the client's needs
- Your successful projects in the past.
- The first and most critical step is to make a list of all of your achievements. This interviewer needs to ensure that you are a qualified candidate.
- Genuineness is something that most interviewers look for and value. Rather than trying to fit into a mold, just be yourself, and you will have a better chance of moving on to the next round.
- How well equipped do you think you are for this role?
- Have you worked for customers before? What do you think is the most critical metric to keep in mind?
- Why do you want to move on from your current job?
- What is the difference between a UX designer and a UX researcher?
- Have you ever led a project in the past?
Based on your initial screening, you will move for a phone interview. The phone interview will be a video chat in which you will be guided through an example problem by the interviewer. There will be no right or wrong answer; only an attempt to understand how you think about problems and their constraints to come up with a solution. Typically, this is a collaborative process, with the interviewer asking questions to help guide you to an answer you find befitting to the situation. You may be asked technical and behavioral questions to judge your core knowledge and innovative abilities. It has the potential to last up to 45 minutes.
What the interviewer will assess
- Your ability to come up with potential ideas.
- Your problem-solving skills.
- Your approach towards critical issues.
- The feasibility of your proposed solutions
- This hypothetical situation could be one of the difficulties that the company or its competitors face. As a result, instead of coming up with thoughts that are exceedingly tough to realize, make sure to come up with ideas that are practical and attainable.
- Try practicing with example questions before the interview to get confidence in problem-solving.
- Assume you're utilizing eye-tracking on a participant who has crossed his or her eyes and the calibration isn't working. What are you going to do?
- Assume a team of engineers is trying to figure out why some users aren't responding to a particular push notification. They plan to conduct a survey that will include six yes-or-no questions and one text-box question. What do you think you'd say to them if they told you about their scheme?
- What would you ask users if you had two goods and only had one question to determine which they preferred?
- What is your strongest skill as a UX researcher, and what advice would you provide to someone attempting to learn it?
- What kind of people do you regularly interact with?
- Let us say you make a usability suggestion, and the engineers respond, "All of the usage data we have from millions of people says it isn't an issue." What would your reaction be if you were in this situation?
Research Plan Presentation
Here you will develop a research strategy and plan, for which you will be given plenty of time. This study will be discussed with 4–5 researchers on the first day of the interview, followed by 1:1 interviews with the associates in the presentation, including research exercises.
This is a chance to put your research skills, and the ability to chart a well-thought-out plan, to the test. Make sure to give it your all because Atlassian is more interested in your research skills and data. Below are some examples:
- Choose a challenge that you believe Atlassian will confront shortly. Draft a research plan proposing a solution to the same.
- Define a critical UX issue in Atlassian’s products. Make a research strategy outlining how you intend to handle the problem.
- You are collaborating with two company founders to create a music product for college students. You have only one week. How would you structure the research? What if you had endless time?
The final round will take place on-site, and you will be asked to exhibit some of your prior work. The recruiter will give you all the details you need ahead of time. The same people who will be interviewing you throughout the day will also be at your presentation.
They have a predetermined, well-coordinated list of questions that will cover a wide range of topics related to what it takes to be a successful Atlassian researcher.
The round focuses on skill-related questions. Each of which will start with a few assumptions and require you to design a research strategy to examine those assumptions. Some interviews will also test your stakeholder management skills by asking behavioral questions regarding tasks and projects done in the past, demonstrating essential characteristics.
What the interviewer will assess
- Research capabilities & skills
- Collaboration and communication
- Your research about the firm
- How do you add value to the UX research team?
- Whether you can work outside of your specialization if needed
- Be prepared to answer logical questions for your decision-making process.
- Attempt to specify the impact at various levels: detailed design, product directions, and the influence on the stakeholders.
- Keep your leadership abilities in the spotlight. When asked if you can work with cross-functional teams and lead a team, ensure to answer with complete confidence.
- Describe a recent discovery research study you did that resulted in a large amount of data. How did you analyze the data and how did you come up with insights and recommendations to improve the team?
- How do you deal with circumstances in which individuals are doubtful of the value of your research, for example, when they challenge your sample size?
- What is the difference, in your opinion, between research on healthcare items and research on ordinary consumer products?
- Based on user feedback, your project manager determines that the default cell size in Excel is too tiny. What method would you take to the conclusion and related requests?
- How would you approach research to adapt the product to a mobile platform?