SituationalProblem Solving

What steps would you take to find a mutually beneficial solution with a Wish customer who is wrong and insists on being right?

Customer Service Representative

Wish

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Answers

Anonymous

3.2Strong
First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.
  • How would you handle a Wish customer who is incorrect and rigid about their stance?
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  • How would you handle a Wish customer who is wrong but refuses to listen to reason?
  • How would you navigate a difficult situation with a Wish customer who is both incorrect and inflexible?
  • What steps would you take to find a mutually beneficial solution with a Wish customer who is wrong and insists on being right?
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  • How would you deal with a Wish customer who is wrong and insists on something?
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Interview question asked to Customer Service Representatives interviewing at Wish: What steps would you take to find a mutually beneficial solution with a Wish customer who is wrong and insists on being right?.