SituationalProblem Solving

What tactics would you use to address a Sprinklr customer who is wrong and refuses to acknowledge it?

Customer Experience Lead

Sprinklr

Did you come across this question in an interview?

Answers

Anonymous

3.2Strong
First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.
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Interview question asked to Customer Experience Leads interviewing at Sprinklr: What tactics would you use to address a Sprinklr customer who is wrong and refuses to acknowledge it?.