SituationalProblem Solving

How would you handle a PagerDuty customer who is wrong but refuses to listen to reason?

Customer Experience Lead

PagerDuty

Did you come across this question in an interview?

Answers

Anonymous

3.2Strong
First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.
  • How would you handle a PagerDuty customer who is incorrect and rigid about their stance?
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  • How would you handle a PagerDuty customer who is wrong but refuses to listen to reason?
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Interview question asked to Customer Experience Leads interviewing at PagerDuty: How would you handle a PagerDuty customer who is wrong but refuses to listen to reason?.