SituationalProblem Solving

What steps would you take to find a mutually beneficial solution with a Okta customer who is wrong and insists on being right?

Customer Experience Lead

Okta

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Answers

Anonymous

3.2Strong
First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.
  • How would you handle a Okta customer who is incorrect and rigid about their stance?
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  • What steps would you take to find a mutually beneficial solution with a Okta customer who is wrong and insists on being right?
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  • How would you deal with a Okta customer who is wrong and insists on something?
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Interview question asked to Customer Experience Leads interviewing at Okta: What steps would you take to find a mutually beneficial solution with a Okta customer who is wrong and insists on being right?.