SituationalProblem Solving

How would you ensure customer satisfaction while dealing with a MasterClass customer who is wrong and persistent?

Customer Experience Lead

MasterClass

Did you come across this question in an interview?

Answers

Anonymous

a month ago
3.2Strong
First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.

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Behavioral
  • How would you handle a MasterClass customer who is incorrect and rigid about their stance?
  • Let's say a MasterClass customer is wrong but is not willing to accept it. How would you approach this situation?
  • What tactics would you use to address a MasterClass customer who is wrong and refuses to acknowledge it?
  • What strategy would you employ to resolve a situation with a MasterClass customer who is incorrect and unwilling to compromise?
  • How would you ensure customer satisfaction while dealing with a MasterClass customer who is wrong and persistent?
  • What professional approach would you take to manage a demanding and incorrect MasterClass customer?
  • How would you handle a MasterClass customer who is wrong but refuses to listen to reason?
  • How would you navigate a difficult situation with a MasterClass customer who is both incorrect and inflexible?
  • What steps would you take to find a mutually beneficial solution with a MasterClass customer who is wrong and insists on being right?
  • How would you de-escalate a tense situation with a MasterClass customer who is wrong and unwilling to cooperate?
  • How would you deal with a MasterClass customer who is wrong and insists on something?

Interview question asked to Customer Experience Leads interviewing at MasterClass: How would you ensure customer satisfaction while dealing with a MasterClass customer who is wrong and persistent?.