SituationalProblem Solving

What steps would you take to find a mutually beneficial solution with a Mapbox customer who is wrong and insists on being right?

Customer Service Representative

Mapbox

Did you come across this question in an interview?

Answers

Anonymous

3.2Strong
First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.
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Interview question asked to Customer Service Representatives interviewing at Mapbox: What steps would you take to find a mutually beneficial solution with a Mapbox customer who is wrong and insists on being right?.