SituationalProblem Solving

What tactics would you use to address a Go1 customer who is wrong and refuses to acknowledge it?

Customer Experience Lead

Go1

Did you come across this question in an interview?

Answers

Anonymous

3.2Strong
First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.
  • How would you handle a Go1 customer who is incorrect and rigid about their stance?
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Interview question asked to Customer Experience Leads interviewing at Go1: What tactics would you use to address a Go1 customer who is wrong and refuses to acknowledge it?.