SituationalProblem Solving

How would you handle a Equinix customer who is wrong but refuses to listen to reason?

Customer Experience Lead

Equinix

Did you come across this question in an interview?

Answers

Anonymous

5 days ago
3.2Strong
First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.
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Interview question asked to Customer Experience Leads interviewing at Equinix: How would you handle a Equinix customer who is wrong but refuses to listen to reason?.