SituationalProblem Solving

What steps would you take to find a mutually beneficial solution with a Appian customer who is wrong and insists on being right?

Customer Service Representative

Appian

Did you come across this question in an interview?

Answers

Anonymous

a month ago
3.2Strong
First I’ll express my empathy and will acknowledge that I understand his concern.

Second I’ll analyse and find a solution with details which help to mitigate conflict and will help client to understand it and take action.

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Behavioral
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Interview question asked to Customer Service Representatives interviewing at Appian: What steps would you take to find a mutually beneficial solution with a Appian customer who is wrong and insists on being right?.