Please tell me about a time when you had to change the way you worked.

Question

Anonymous · Accepted Answer

I'm tried to answer every question when someone come to my position asked. But I
found that there are more question shows up. Finally, I realized I should tell
them how to solve problem instead of giving answer.

Anonymous · Answer

A time I changed my work style was when I acquired a new associate on my team.
 The company united multiple locations which allowed an associate in the buffalo
office work for management in the Melville office. Buffalo office adopted a
process of giving the associate free time of 30 minutes off the phones. Melville
did not follow this process and the associate working for Melville had to follow
Melville guidelines. I acknowledged the associates concern,  explained the
reason Melville did not adopt the process was due to time off the phone results
in low performance results and gained the associates commitment to trusting me.
I reviewed the results one week later which indicated improved proformance.  The
associate was happy I took the time to explain why the office did not follow
that process.

Anonymous · Answer

If i get an oppurtunity to change my working style i would be appreciate because
I will get the new experinece. Usually I work for Hospitality industry, meet
with people and handling guest by person (directly) listen their suggestion
about the property and product but if I change it all as a remote worker it
would be a good to me. Very challenging due to I did not know who was my
customer by face to face, who was I am handling too about their preference and
etc. I need more control my abilities of how to speak how to communicate. Thank
you

Anonymous · Answer

A time I had to change the way I worked was when I acquired an associate from
another regional office. In the office where I'm located, the region follows
different criteria for off phone time and assisting and associate with questions
or escalated calls and required goal for a specific metrics that required
upsetting. In my location the goal is to coach to exceed verses meet goals.   I
changed my style to foster trust from the associate as I understand working for
the same company and sitting next to an associate doing the same job with lower
expectations can be frustrating.  I completed the on-boarding process, asked the
associate what motivates them, asked what the needed from me and explained what
I needed of them. I went over the reason  I was going to help them consistently
exceed their goals and advised we will collaborate to create and action plan
that will drive their results.  This allowed me to shift the focus on what
others in their current location was doing to how successful they had become.
The change created trust and the associate appreciated that I took the time out
to explain why things were different and the support I provided.

Please tell me about a time when you had to change the way you worked.

Answers